Senior ACH Operations Leader & Payments Readiness

Seacoast Bank; West Palm Beach (FL); Presencial; USD 95 000 - 140 000; Tempo integral

Resumo da oferta

Seacoast Bank in Florida is seeking a Senior ACH Operations Manager to lead the day-to-day ACH Operations, ensuring accurate processing, timely exceptions handling, and strong controls. You will drive performance, risk management, and readiness for RTP, FedNow, and future payment capabilities.

This role requires veteran experience in ACH/Payments Operations, with people leadership and cross-functional collaboration across Treasury, Compliance, Risk, and Technology.

Qualificações

• 5+ years of ACH Operations, Payments Operations, Banking Operations, or related financial services experience.
• 3+ years of experience leading teams, supervisors, or operational functions.
• Strong working knowledge of ACH processing, exceptions, returns, settlement, balancing, reconciliation, and operational controls.
• Working knowledge of NACHA Operating Rules and ACH related compliance requirements.
• Demonstrated ability to manage daily operational execution, resolve complex issues, strengthen controls, and improve processes.
• Strong communication, analytical, problem solving, and cross functional partnership skills.
• Ability to manage competing priorities, make sound operational decisions, and escalate issues appropriately.

Responsabilidades

• Lead daily ACH Operations, including work distribution, processing oversight, exception management, returns, settlement, balancing, reconciliation, and issue resolution.
• Establish clear operating routines, service standards, escalation protocols, quality expectations, and performance measures.
• Serve as the primary operational escalation point for complex ACH matters and coordinate timely resolution across internal partners and payment providers.
• Ensure compliance with NACHA Operating Rules, applicable regulations, internal policies, and established operational controls.
• Maintain current procedures, control documentation, audit readiness, issue remediation, and risk assessment support.
• Use reporting to monitor volumes, exceptions, service levels, processing accuracy, reconciliation status, operational risk indicators, and staffing needs.
• Identify and lead opportunities to reduce manual work, strengthen controls, improve consistency, and increase scalability.
• Partner with Treasury Management, Fraud Operations, Compliance, Risk Management, Accounting, Technology, and vendors on ACH related initiatives and issues.
• Provide leadership, coaching, cross training, and development for the ACH Operations Team while maintaining appropriate coverage for critical functions.
• Support operational planning, testing, procedures, controls, and implementation readiness for RTP, FedNow, and other new payment capabilities.

Conhecimentos

Leadership

Communication

Analytical thinking

Cross-functional collaboration

Problem solving

Descrição da oferta de emprego

Seacoast Bank in Florida is seeking a Senior ACH Operations Manager to lead the day-to-day ACH Operations, ensuring accurate processing, timely exceptions handling, and strong controls. You will drive performance, risk management, and readiness for RTP, FedNow, and future payment capabilities.

This role requires veteran experience in ACH/Payments Operations, with people leadership and cross-functional collaboration across Treasury, Compliance, Risk, and Technology.