Senior Account Operations Supervisor

U.S. Xpress, Inc.; Shelbyville (IN); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

401k with Employer Matching

Paid Time Off

Paid Holidays

Employee Stock Purchase Plan

Parental Leave

Short Term Incentive Program

Employee Assistance Program

Pet Insurance

Job summary

U.S. Xpress Shelbyville, IN is seeking a Supervisor, II Account to oversee driver performance, safety metrics, and service delivery.

The role reports to operations leadership and contributes to customer satisfaction through proactive communication and seamless execution. Responsibilities include coordinating Load planning, coaching drivers, and ensuring on-time service, while maintaining DOT compliance and safety standards.

Qualifications

• High school diploma or equivalent required.
• 3+ years operations experience including customer service, fleet management, or load planning preferred.
• Transportation, logistics, and supervisory a plus.
• Knowledge of DOT regulations preferred.

Responsibilities

• Promote safety metrics and KPIs such as pickup, deadhead, and weekly assignments.
• Supervise driver performance balancing business and driver needs.
• Coach drivers on performance and behavior expectations.
• Maintain high service levels through proactive communication with customers and drivers.
• Maximize profitability via efficient equipment utilization.
• Handle driver disputes and sensitive issues professionally.
• Plan driver loads based on availability and ensure on-time service.
• Coordinate with drivers on physicals and CDL renewal deadlines.

Skills

Efficient communicator

Change management

Proactive problem solver

Driver performance coaching

DOT regulations knowledge

Education

High school diploma or equivalent

Job description

U.S. Xpress Shelbyville, IN is seeking a Supervisor, II Account to oversee driver performance, safety metrics, and service delivery.

The role reports to operations leadership and contributes to customer satisfaction through proactive communication and seamless execution. Responsibilities include coordinating Load planning, coaching drivers, and ensuring on-time service, while maintaining DOT compliance and safety standards.