Operations Supervisor II - Freight & Driver Performance

Xpresstechfreight; Morehead (KY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

Vacation & PTO

Paid holidays

Parental leave

Tuition reimbursement

On-site gym

Job summary

U.S. Xpress in Morehead, KY seeks a Supervisor II Account to lead operational teams and manage driver performance with safety and service in mind.

The role collaborates with multiple departments to optimize routes, loads, and communications, ensuring timely service and high customer satisfaction. The position emphasizes coaching, performance metrics, and regulatory compliance, with on-site duties in a structured logistics environment.

Qualifications

• High school diploma or equivalent.
• 3+ years Operations experience including Customer Service, Fleet Management, or Load Planning preferred.
• Comprehensive knowledge of DOT regulations impacting daily operations preferred.

Responsibilities

• Proactively promote safety metrics and key performance indicators around service pickup %, deadhead %, assignments per week, and any other metric essential for the organization’s objectives.
• Supervises driver performance to ensure proper balance is achieved with business needs and driver needs.
• Utilize High Performance Coaching to proactively coach drivers on performance or behavior expectations.
• Ensure the highest level of service for U.S. Xpress customers by effectively managing expectations and commitments through strong relationships and proactive communication.
• Maximize company profitability and revenue through appropriate equipment utilization.
• Ensure win/win scenarios that result in both high driver and customer satisfaction and loyalty.
• Utilize effective communication to handle sensitive issues, difficult conversations, and/or driver disputes.
• Effectively plan driver loads based on availability (PTA) and ensure drivers and equipment are performing as necessary to provide on-time service.
• Coordinate with drivers on physicals and random drug screens as well as CDL renewal deadlines based on Safety Department tracking and correspondence.
• Utilize systems such as AS400 and XPM for various tasks to ensure maximum departmental productivity.
• Collaborate with other operational and support departments on various tasks.
• Yard duties as assigned.
• Proactively work to assist others in achieving the organization’s objectives.

Skills

Operations experience

Customer service

Fleet management

Load planning

DOT regulations

Education

High school diploma or equivalent

Job description

U.S. Xpress in Morehead, KY seeks a Supervisor II Account to lead operational teams and manage driver performance with safety and service in mind.

The role collaborates with multiple departments to optimize routes, loads, and communications, ensuring timely service and high customer satisfaction. The position emphasizes coaching, performance metrics, and regulatory compliance, with on-site duties in a structured logistics environment.