Senior Account Manager - Strategic Growth & Retention

WinsAbove

New York (NY)

Hybrid

USD 133,000 - 166,000

Full time

4 days ago

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Job summary

Brex in New York City is seeking a seasoned Account Manager II to own a portfolio of high-value customers, drive net revenue retention, and act as a strategic advisor across multi-product solutions. You'll spend 70% on commercial execution and growth, mentor junior AMs, and partner with Sales, Risk, Underwriting, Legal to balance customer needs with revenue impact.

This is a hybrid role with three in-office days and options for remote work.

Qualifications

4+ years in customer-facing roles managing a book of business.
Proven track record hitting retention and expansion quota.
Experience negotiating multi-product deals with exec stakeholders.
Bachelor's degree in finance, business, or related field.

Responsibilities

Own a book of higher-value accounts and drive net revenue retention.
Serve as primary commercial contact for customers.
Multi-thread into economic buyers and executives.
Drive revenue via expansion opportunities with business cases.
Lead complex, multi-product negotiations across pricing and terms.
Own expansion and cross-sell motions with Sales.
Address churn risks with plan of action.
Deliver quarterly business reviews linking value to ROI.
Forecast accurately and maintain pipeline in CRM.
Meet or exceed retention and expansion quotas.
Understand customer workflows to drive adoption.
Champion adoption across Brex platform (cards, spend management, bill pay, travel, banking).
Mentor junior AMs with coaching and deal shadowing.