Strategic Account Manager - Client Growth (Hybrid)

Acuity Knowledge Partners; New York (NY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Acuity Knowledge Partners in New York is seeking an Account Manager to manage a portfolio of North American clients, drive renewals, and coordinate with Legal, Finance, and Delivery Ops teams to enhance CRM and engagement across strategic clients.

The role requires 10+ years of experience, a strong track record in client relationships and negotiations, and the ability to align sales, delivery, and governance. Hybrid work model with 3 days in the office.

Qualifications

• 10+ years of work experience in sales, business development, or account management.
• Bachelor’s degree in Economics, Finance, Marketing or Accounting is required.
• Experience managing strategic accounts in North America is preferred.

Responsibilities

• Serve as the lead point of contact for all customer account management matters
• Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Assist with challenging client requests or issue escalations as needed
• Keep a systematic track of customer meetings, highlighting key findings and outcomes in the CRM system and weekly reports
• Ensure timely contract renewals and price increases; maintain the Book of Business
• Creatively work with the team to retain and grow existing business
• Identify opportunities for increased revenue within the assigned account and communicate with the Director
• Notify issuers of annual fee revisions and gather customer feedback on price changes

Skills

Client relationships

Negotiation

Communication

Cross-functional collaboration

Strategic account management

Education

Bachelor’s degree in Economics, Finance, Marketing or Accounting

Tools

Microsoft 365

Job description

Acuity Knowledge Partners in New York is seeking an Account Manager to manage a portfolio of North American clients, drive renewals, and coordinate with Legal, Finance, and Delivery Ops teams to enhance CRM and engagement across strategic clients.

The role requires 10+ years of experience, a strong track record in client relationships and negotiations, and the ability to align sales, delivery, and governance. Hybrid work model with 3 days in the office.