Strategic Accounts Manager II — Growth & Retention

Brex; New York (NY); Hybrid; USD 133,000 - 166,000; Full time

Benefits offered by this job

Hybrid work model

Remote work up to 4 weeks/year

Job summary

Brex, based in New York City, is seeking an Account Manager II to manage a high-value book and drive net revenue retention and expansion across multi-product offerings. This role combines commercial advisory duties with strong governance of renewals, pricing, and strategic stakeholder engagement.

You will operate in a hybrid NYC office setup, with a minimum of three in-office days weekly and up to four weeks remote per year, to balance collaboration and focus.

Qualifications

• 4+ years in customer-facing roles managing a book of business.
• Proven retention and expansion quota attainment with accurate forecasting.
• Experience running full commercial cycle: renewals, upsells, cross-sells.
• Ability to multi-thread into economic buyers and executives.
• Finance/fintech fluency with ERP, spend management, or AP automation.
• Strong cross-functional collaboration and stakeholder management.
• Coaching/mentoring junior AMs.

Responsibilities

• Own a book of higher-value accounts and drive retention and expansion.
• Serve as primary commercial contact for customers.
• Lead multi-product negotiations with pricing and terms.
• Drive revenue through expansion opportunities and business cases.
• Forecast accurately and maintain CRM hygiene in Salesforce.
• Deliver quarterly business reviews tying product value to outcomes.
• Mentor junior AMs and share best practices.

Skills

Customer-facing

Account management

Forecasting

Negotiation

Cross-functional collaboration

Finance language

Mentoring

Education

Bachelor's degree

Tools

Salesforce

Gong

Job description

Brex, based in New York City, is seeking an Account Manager II to manage a high-value book and drive net revenue retention and expansion across multi-product offerings. This role combines commercial advisory duties with strong governance of renewals, pricing, and strategic stakeholder engagement.

You will operate in a hybrid NYC office setup, with a minimum of three in-office days weekly and up to four weeks remote per year, to balance collaboration and focus.