Strategic Account Manager | Hybrid Growth & Renewals

Grata; San Francisco (CA); Hybrid; USD 130,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Job summary

Grata is seeking an Account Manager to drive growth within strategic accounts, including investment firms and banks. You will engage senior stakeholders, manage renewals and upsells, and lead negotiations to secure high-value contracts.

The role supports a hybrid work model from NYC or SF with regular collaboration across product, engineering, and marketing teams. You will develop tailored growth plans, expand user groups, and maintain up-to-date account maps.

Qualifications

• 3–5 years in a customer-facing role with renewals and upsells experience.
• Experience managing strategic/enterprise accounts across multiple product lines.
• Commercially oriented with emphasis on renewals and negotiations to mutual outcomes.
• Strong communication and relationship-building abilities.
• Self-starter who can work independently and drive growth.

Responsibilities

• Develop and execute account growth strategies to expand partnerships, renewals, and upsells.
• Identify, pursue, and close upsell/cross-sell opportunities within your territory.
• Expand Grata usage beyond current user groups by opening new groups within customers.
• Lead negotiations for renewals, upsells, and new contracts to secure favorable terms.
• Build and maintain maps of client leadership and decision-makers to track expansion.
• Collaborate with product, engineering, and marketing to relay customer feedback for continuous improvement.
• Consistently exceed quarterly and annual revenue targets within your territory.

Skills

Account management

Renewals & upsells

Strategic accounts

Commercial negotiations

Relationship building

Cross-functional collaboration

Independent contributor

Job description

Grata is seeking an Account Manager to drive growth within strategic accounts, including investment firms and banks. You will engage senior stakeholders, manage renewals and upsells, and lead negotiations to secure high-value contracts.

The role supports a hybrid work model from NYC or SF with regular collaboration across product, engineering, and marketing teams. You will develop tailored growth plans, expand user groups, and maintain up-to-date account maps.