Senior Account Manager, Post-Sales, West Coast

Asklocala; United States; Remote; USD 80,000 - 95,000; Full time

Job summary

An established industry player is seeking a Post-Sales Account Manager to enhance client relationships and manage campaigns effectively. This role focuses on understanding customer needs, developing performance reports, and collaborating with various teams to ensure the best outcomes for clients. With a remote-first work environment, the company offers a competitive benefits package, including comprehensive health insurance and a 401k plan with company match. If you have a strong background in Ad Tech and are passionate about improving client experiences, this opportunity could be your next career move.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k with Company Match

Paid Parental Leave

Paid Vacation

Sick Time

Holidays

Qualifications

• 4-6 years of experience in Ad Tech or Digital Advertising required.
• Strong understanding of media agency landscape and digital tracking solutions.

Responsibilities

• Manage client relationships and address their needs effectively.
• Develop performance reports and analyze campaign results.
• Collaborate with internal teams to enhance customer experience.

Skills

Ad Tech/Digital Advertising Experience

Media Agency Knowledge

Digital Tracking Solutions Knowledge

Data Analysis Skills

Excellent Communication Skills

Client-facing Experience

Relationship Building

Problem-solving Mindset

Tools

DCM

IAS

MOAT

Nielsen

Job description

Locala is the world’s leading commerce media platform, leveraging consumer insights and location data to increase brand awareness, drive consumers to store, and deliver smarter business outcomes. Our proprietary technology enables local advertising and insights at scale, all while meeting the highest user privacy standards in the industry.

We are looking for a Post-Sales Account Manager based on the Midwest/West Coast working Midwest/West Coast hours. Account Managers serve as the liaison between Locala and its customers. This role reports to the Head of Customer Success.

What you’ll do:

• Address customers’ needs and concerns as quickly & effectively as possible to develop and maintain strong relationships.
• Develop & deliver performance reports to clients and benchmark those results against similar campaigns.
• Work independently and collaboratively as part of a team.
• Develop strong relationships with customers, connecting with key business executives and stakeholders.
• Work alongside trading teams to monitor campaign performance and leverage data-driven results obtained to conduct campaign upsells.
• Answer client queries and identify new business opportunities among existing customers.
• Responsible for the creation and delivery of reporting, providing analysis of performance.
• Manage projects with the design team to deliver best-in-class creative executions.
• Liaise with cross-functional internal teams (including Data, Marketing, Studio, and Product Services departments) to improve the entire customer experience and advise clients on basic technical questions.
• This role is not centered around sales but rather focuses on managing campaigns/accounts. Hands-on media experience (i.e. programmatic, display, audio, CTV, DOOH) is crucial for this position.

Your profile:

• All candidates must be based in either PST or MST time zones.
• 4-6 years experience in the Ad Tech/Digital advertising field.
• Strong understanding of the Media Agency landscape.
• Knowledge of digital tracking solutions (i.e. DCM, IAS, MOAT, Nielsen, etc.).
• Highly organized and able to prioritize.
• Ability to self-manage, juggle multiple priorities & meet deadlines with a strong attention to detail.
• Proficient in analyzing large datasets and prioritizing them into actionable insights.
• Excellent communication skills.
• Client-facing experience.
• Relationship builder and driver – proven aptitude to connect with large partners, start-ups, and executives.
• Comfortable with a start-up environment, open to facing interesting challenges globally with a problem-solving & resourceful mindset.

In addition to an engaging company culture, a remote-first work environment, and training & development, future Localers can expect a competitive benefits package that includes:

• Medical, Dental & Vision Insurance - 100% paid for the employee-only, 80% for dependents.
• 401k with Company Match.
• Paid Parental Leave.
• Paid Vacation, Sick Time & Holidays.
• Base Compensation for this role is $80,000-95,000 with up to $10,000 in bonuses.