Senior Account Manager: Growth & Solutions Advocate

Cardinal Health; Dover (DE); On-site; USD 57,000 - 82,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

401k savings plan

Health savings account (HSA)

Flexible spending accounts (FSAs)

Disability coverage

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health is seeking an Account Manager to nurture a portfolio of Medical Products and Distribution customers across the United States. You will lead service delivery, identify upsell opportunities, and coordinate across internal teams to ensure seamless order fulfillment while handling billing inquiries and process improvements.

Travel up to 35% to client sites, support time-zone needs, and build trusted relationships to drive retention and growth; 2–4 years of account management

Qualifications

• Bachelor's degree or equivalent work experience preferred.
• 2-4 years of customer management experience preferred.
• Strong communication skills.
• Proficient with MS Office (Excel, PowerPoint, Word, Outlook).
• Demonstrated ability to work in fast-paced, collaborative environment.
• May require up to 35% travel and adherence to client policies.

Responsibilities

• Oversee assigned Medical Products and Distribution customer(s) and service needs.
• Bridge relationships between customer supply chain and Cardinal Health teams.
• Support customer expectations through proactive reviews and engagement.
• Prevent order disruption by addressing inventory and product standardization.
• Resolve open order issues by analyzing reports and collaborating with customers.
• Advocate for customers across Cardinal Health servicing teams.
• Track and report KPIs monthly.
• Build long-term relationships to support retention and growth.

Skills

Customer management

Communication

MS Office

Teamwork

Problem solving

Education

Bachelor's degree in related field

Tools

MS Office Suite

Job description

Cardinal Health is seeking an Account Manager to nurture a portfolio of Medical Products and Distribution customers across the United States. You will lead service delivery, identify upsell opportunities, and coordinate across internal teams to ensure seamless order fulfillment while handling billing inquiries and process improvements.

Travel up to 35% to client sites, support time-zone needs, and build trusted relationships to drive retention and growth; 2–4 years of account management