Strategic Healthcare Account Manager

Cardinal Health, Inc.; Northern (KY); On-site; USD 57,000 - 82,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

Health savings account

401k savings plan

Access to wages before pay day

FSAs

Disability coverage

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health, Inc. is seeking an Account Manager in the United States with 2–4 years of customer management experience to cultivate and maintain key customer relationships. The role includes travel to Washington and Colorado, and requires strong communication and MS Office proficiency to drive service excellence and growth.

The position emphasizes proactive account reviews, issue resolution, and quarterly KPI tracking, with a focus on ensuring flawless service and long-term customer retention.

Qualifications

• Bachelor's degree or equivalent work experience
• 2–4 years of customer management experience
• Strong communication skills
• Proficient in MS Office (Excel, PowerPoint, Word, Outlook)
• Ability to work in a fast-paced, collaborative environment
• Willingness to travel up to 35%

Responsibilities

• Oversee assigned Medical Products and Distribution customer(s) as it pertains to supply chain health and general service needs
• Bridge relationships between the customer’s supply chain team and internal Cardinal Health teams to ensure flawless service
• Support customer expectations and requirements through proactive account reviews, and regular engagement and review of key initiatives
• Prevent order disruption to customer through activities such as: elimination of potential inventory issues, substitution maintenance, core list review, and product standardization and conversions
• Resolve open order issues by reviewing open order and exception reports, analyzing trends, and partnering with customer to take alternative actions as needed
• Advocate for customer and partner across Cardinal Health servicing teams to bring rapid and effective resolution to customer’s issues, requests and initiatives
• Track, measure, and report key performance indicators monthly
• Build and maintain long-term trusted relationships with customer to support retention and growth of the account

Skills

Communication skills

Team collaboration

Adaptability

Education

Bachelor's degree in related field

Tools

MS Office

Excel

PowerPoint

Word

Outlook

Job description

Cardinal Health, Inc. is seeking an Account Manager in the United States with 2–4 years of customer management experience to cultivate and maintain key customer relationships. The role includes travel to Washington and Colorado, and requires strong communication and MS Office proficiency to drive service excellence and growth.

The position emphasizes proactive account reviews, issue resolution, and quarterly KPI tracking, with a focus on ensuring flawless service and long-term customer retention.