Senior Account Manager - Fine Art Logistics - Full-Time

thestaffpad; Miami (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

The Staff Pad is seeking an experienced Senior Account Manager in Miami to lead strategic client relationships, drive revenue, and oversee complex logistics projects for high-value accounts. You will mentor staff and collaborate with global teams to ensure top-tier service and profitability.

Ideal candidates bring 7–10+ years in account management within logistics or related luxury sectors, with strong negotiation and leadership skills, and a proven track record of delivering outcomes.

Qualifications

• Bachelor’s degree or equivalent; 7–10+ years in account management in fine art logistics or related field.
• Proven success managing high-value client accounts and revenue portfolios.
• Strong commercial acumen to grow accounts and retain clients.
• Knowledge of logistics operations, import/export compliance, and pricing strategies.
• Excellent leadership, communication, negotiation, and presentation skills.
• Experience mentoring or coaching junior team members.

Responsibilities

• Serve as senior contact for key client accounts, build partnerships, and lead reviews.
• Drive revenue and profitability through strategic account growth and opportunities.
• Oversee complex domestic and international logistics projects and coordinate cross-functional teams.
• Manage account financials: quoting, billing, cost control, margins, forecasting, reporting.
• Ensure compliance with regulations and internal standards while managing risk.
• Mentor Account Managers and support junior staff, share best practices.
• Collaborate with global teams to improve processes and service delivery.
• Lead post-project reviews and implement continuous improvements.
• Adhere to company policies and health and safety regulations.

Skills

Account management

Client relations

Leadership

Negotiation

Communication

Education

Bachelor’s degree

Tools

Microsoft Office Suite

HubSpot

Moveware

Job description

The Staff Pad is proud to partner with a global leader in fine art logistics, and we are looking to hire an experienced Senior Account Manager who will serve as a strategic leader and trusted advisor to high-value clients, overseeing complex logistics projects while driving account growth and profitability at their Miami, FL location. This role combines senior-level client relationship management, commercial leadership, and operational oversight. You will play a key role in expanding strategic accounts, mentoring junior team members, and contributing to broader business initiatives and growth strategies. This position is ideal for a highly experienced, results-driven professional who thrives in a fast-paced, client-centric environment and excels at managing sophisticated client needs while delivering exceptional service and business outcomes.

What You’ll Do:

• Serve as the senior point of contact for key client accounts, build long-term partnerships, understand client objectives, identify growth opportunities, and lead client meetings, presentations, and business reviews
• Manage and grow strategic accounts by driving revenue and profitability, identify cross-selling and upselling opportunities, support new business development, and contribute to pricing strategies and market positioning
• Oversee complex domestic and international logistics projects, ensure on-time and on-budget delivery, resolve operational issues, and coordinate cross-functional teams to maintain service excellence
• Manage account financials through quoting, billing, cost control, margin optimization, profitability analysis, forecasting, reporting, and revenue target achievement
• Ensure compliance with CITES, NOAA, U.S. Fish & Wildlife, expertise in international shipping regulations, legal, insurance, and company standards while managing operational risk
• Mentor and support Account Managers and junior staff, share best practices, provide guidance on complex accounts, resolve issues, and foster a collaborative, high-performing team
• Partner with senior leadership and global offices to manage key accounts, support strategic initiatives, improve processes, and ensure consistent service delivery
• Champion service standards, analyze client feedback, lead post-project reviews, and implement continuous improvements to enhance operational efficiency and innovation
• Comply with company policies, procedures, and Health & Safety regulations while acting in the organization’s best interests and representing the company professionally

What We Are Looking For

Education, Experience and Skills

• Bachelor’s degree or equivalent professional experience 7–10+ years of account management experience within fine art logistics, auction houses, design, luxury services, or a related industry
• Demonstrated success managing complex, high-value client accounts and revenue-generating portfolios
• Strong commercial acumen with a proven ability to drive account growth, profitability, and client retention
• In-depth knowledge of logistics operations, import/export compliance, and pricing strategies
• Excellent leadership, communication, presentation, and negotiation skills
• Experience mentoring, coaching, or supporting junior team members
• Proficiency in Microsoft Office Suite; experience with HubSpot and Moveware is a plus (training provided)

Why Join This Opportunity?

• Work with a globally recognized leader in fine art logistics
• Partner with prestigious, high-value clients
• Play a strategic role in business growth and client success
• Collaborative, high-performance environment with strong leadership support