Senior Account Manager

thestaffpad; New York (NY); On-site; USD 100,000 - 140,000; Full time

Job summary

The Staff Pad is partnering with a global leader in fine art logistics to hire a Senior Account Manager in Brooklyn, NY. You will act as a strategic leader and trusted advisor to high-value clients, overseeing complex logistics projects while driving account growth and profitability.

You will mentor junior team members, expand strategic accounts, and contribute to growth strategies in a fast-paced, client-centric environment.

Qualifications

• 7–10+ years of account management experience in fine art logistics, auctions or luxury services.
• Demonstrated success managing complex, high-value client accounts and revenue-generating portfolios.
• Strong commercial acumen with ability to drive growth, profitability and retention.
• Knowledge of logistics operations, import/export compliance, and pricing strategies.

Responsibilities

• Serve as the senior point of contact for key and high-value client accounts and build long‑term partnerships.
• Identify growth opportunities to enhance service delivery and lead client meetings and reviews.
• Drive revenue expansion across strategic accounts with cross‑selling and upselling across service lines.
• Oversee execution of complex domestic and international logistics projects from inception to completion.
• Manage account financials including quoting, billing, cost control and margins.
• Ensure regulatory compliance including permits and documentation.
• Mentor Account Managers and support junior team members.
• Collaborate with senior leadership and global offices for service consistency.
• Lead post-project reviews to drive improvements.

Skills

Account management

Logistics

Leadership

Negotiation

MS Office

HubSpot

Moveware

Education

Bachelor’s degree

Tools

HubSpot

Moveware

Microsoft Office Suite

Job description

The Staff Pad is proud to partner with a global leader in fine art logistics, and we are looking to hire an experienced Senior Account Manager who will serve as a strategic leader and trusted advisor to high-value clients, overseeing complex logistics projects while driving account growth and profitability at the Brooklyn, NY location. This role combines senior-level client relationship management, commercial leadership, and operational oversight. You will play a key role in expanding strategic accounts, mentoring junior team members, and contributing to broader business initiatives and growth strategies. This position is ideal for a highly experienced, results-driven professional who thrives in a fast-paced, client-centric environment and excels at managing sophisticated client needs while delivering exceptional service and business outcomes.

What You’ll Do:

Strategic Client Leadership

Serve as the senior point of contact for key and high-value client accounts Build & maintain long‑term partnerships and act as a trusted advisor on logistics strategy Develop a strong understanding of client objectives to identify growth opportunities and enhance service delivery Lead client meetings, presentations, and business reviews

Revenue Growth & Account Development

Manage and grow a portfolio of strategic accounts, driving revenue expansion and profitability Identify cross‑selling and upselling opportunities across service lines Support new business development through networking, referrals, and industry engagement Support leadership and contribute to pricing strategies and market positioning initiatives

Project & Operational Oversight

Oversee successful execution of complex domestic and international logistics projects from inception to completion. Ensure projects are delivered on time, within budget, and to the highest service standards. Act as the escalation point for operational challenges and client issues. Coordinate cross‑functional teams to ensure seamless delivery across all service areas

Financial Ownership & Performance Management

Manage account financials, including quoting, billing, cost control, and margin optimization Monitor & manage project profitability and implement strategic adjustments when needed Achieve and exceed individual revenue targets (increased expectations aligned to seniority) Provide forecasting, reporting, and performance insights to leadership

Compliance & Risk Management

Ensure accuracy and compliance of all regulatory documentation, including CITES, NOAA, and U.S. Fish & Wildlife requirements Maintain expertise in international shipping regulations and risk management/mitigation Ensure all client deliverables meet legal, insurance, and company standards

Leadership & Team Development

Mentor and support Account Managers and junior team members Share best practices and contribute to team development Provide guidance on complex accounts and support issue resolution Foster a collaborative and high-performing team environment

Cross-Functional Collaboration

Partner with senior leadership (VPs, Directors, General Manager) on key accounts and strategic initiatives Collaborate with global offices to ensure service consistency and excellence Support internal process improvements that increases operational efficiency and enhances client outcomes

Quality Assurance & Continuous Improvement

Champion service standards and brand values Analyze client feedback and implement improvements Lead post-project reviews to drive operational efficiency and innovation

General Responsibilities

Comply with all company policies, procedures, and Health & Safety regulations Act in the best interests of the organization and its clients Represent the company as a senior ambassador in all professional interactions

What We Are Looking For

Education, Experience and Skills

• Bachelor’s degree or equivalent professional experience
• 7–10+ years of account management experience within fine art logistics, auction houses, design, luxury services, or a related industry
• Demonstrated success managing complex, high-value client accounts and revenue-generating portfolios
• Strong commercial acumen with a proven ability to drive account growth, profitability, and client retention
• In-depth knowledge of logistics operations, import/export compliance, and pricing strategies
• Excellent leadership, communication, presentation, and negotiation skills
• Experience mentoring, coaching, or supporting junior team members
• Proficiency in Microsoft Office Suite; experience with HubSpot and Moveware is a plus (training provided)

Why Join This Opportunity?

• Work with a globally recognized leader in fine art logistics
• Partner with prestigious, high-value clients
• Play a strategic role in business growth and client success
• Collaborative, high-performance environment with strong leadership support