Account Manager

CADOGAN TATE NEW YORK LTD; New York (NY); On-site; USD 67,000 - 71,000; Full time

Job summary

Cadogan Tate New York Ltd in Brooklyn is seeking an Account Manager to oversee domestic and international logistics for high-value art clients. You will balance relationship management with project leadership to ensure top-tier service and profitability.

With 5+ years in account management within fine art logistics or luxury services, you will coordinate cross-functionally across dispatch, operations, and finance to deliver seamless, compliant shipments and client satisfaction.

Qualifications

• Bachelor’s degree or equivalent experience.
• 5+ years of account management experience within fine art logistics, auction, design, or luxury services.
• Proven record of managing complex, high-value client portfolios.
• In-depth understanding of logistics operations, import/export compliance, and project costing.
• Exceptional communication, negotiation, and organizational skills.
• Proficiency in Microsoft Office; experience with Moveware or The Studio advantageous (training will be provided).

Responsibilities

• Act as the primary point of contact for assigned client accounts, fostering long-term relationships.
• Lead end-to-end management of domestic and international shipments, within budgets and timelines.
• Coordinate with dispatch, operations, art handling, crating, storage, and finance to ensure smooth projects.
• Prepare and manage customs and compliance documentation, including permits.
• Mentor junior staff and collaborate with wider Cadogan Tate network.
• Identify and pursue opportunities to expand existing accounts and win new business.

Skills

Account management

Client relationship

Communication

Negotiation

Organizational skills

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Office

Moveware

The Studio

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Account Manager

Full Time Clerical Brooklyn, NY, US

5 days ago Requisition ID: 1230

Salary Range: $66,500.00 To $71,000.00 Annually

Cadogan Tate is a global leader in fine art logistics, trusted by collectors, designers, galleries, and auction houses around the world. For over four decades, we have provided end-to-end logistics solutions — from secure transport and installation to storage and global shipping — all executed with discretion, precision, and craftsmanship.

As a key client partner, you will oversee logistics from initial consultation through project completion, ensuring that every interaction reflects Cadogan Tate's world-class service. You’ll serve as both a relationship builder and project leader — balancing operational excellence, commercial awareness, and client satisfaction. This role is ideal for a strategic, client-focused professional who thrives in a fast-paced environment managing high-value, complex projects.

Knowledge, Skills and Experience

• Bachelor’s degree or equivalent experience.
• Minimum 5+ years of account management experience within fine art logistics, auction, design, or luxury services.
• Proven record of managing complex, high-value client portfolios.
• In-depth understanding of logistics operations, import/export compliance, and project costing.
• Exceptional communication, negotiation, and organizational skills.
• Proficiency in Microsoft Office; experience with Moveware or The Studio advantageous (training will be provided).

Key Responsibilities

Client Relationship Management

• Act as the primary point of contact for assigned client accounts, fostering long-term relationships built on trust, communication, and performance.
• Understand each client's business goals, aesthetic preferences, and operational needs to deliver tailored logistics solutions.
• Anticipate client needs and proactively resolve issues to ensure seamless service delivery and satisfaction.
• Represent Cadogan Tate at client meetings, site visits, industry events, and networking functions to strengthen relationships and identify new opportunities.

Project & Operations Leadership

• Lead the end-to-end management of domestic and international shipments — from proposal through completion — ensuring adherence to agreed budgets, timelines, and service levels.
• Coordinate with internal teams (dispatch, operations, art handling, crating, storage, credit control, finance) to ensure all project components run smoothly.
• Maintain clear communication with vendors and external partners to manage expectations, schedules, and logistics requirements.
• Supervise the documentation process, including bills of lading, inventories, and insurance requirements.
• Oversee the packing, transport, and installation process, ensuring the utmost care for valuable and irreplaceable objects.

Compliance & Documentation

• Prepare and manage all necessary customs and compliance documentation, including CITES, NOAA, and U.S. Fish & Wildlife permits.
• Stay current on changes to international shipping regulations and advise clients accordingly.
• Ensure all inventories, commercial invoices, and documentation align with legal and client-specific requirements.
• Develop and issue accurate quotations and invoices, ensuring profitability targets are met.
• Track project costs and margins throughout the lifecycle, making proactive adjustments to maintain efficiency.
• Support senior management in achieving department and individual billing and revenue goals (monthly individual target: $80,000).
• Prepare client and project performance reports as requested.
• Partner with VP’s of Client Services, General Manager, and Directors on large or complex client accounts.
• Mentor and support junior staff, sharing best practices and helping develop their technical and client service skills.
• Work collaboratively with the wider Cadogan Tate network (national and international) to ensure consistency and excellence across service lines.

Business Development

• Identify and pursue opportunities to expand existing client accounts and win new business.
• Contribute to marketing and client engagement initiatives targeting growth sectors within the U.S. and abroad.
• Provide input on pricing, service offerings, and operational strategies to enhance market competitiveness.

Quality Assurance & Continuous Improvement

• Uphold Cadogan Tate’s brand values and service standards in every interaction.
• Monitor client feedback and implement service improvements where needed.
• Participate in internal reviews and post-project debriefs to share insights and improve efficiency.

General

• Ensure compliance with all HR policies and procedures, and all other Company policies and procedures in place
• Adhere to all Health & Safety policies and procedures
• To act at all times in the best interests of Cadogan Tate, its customers and its employees
• All employees are part of a team and should maintain an awareness of the important elements of other employees’ responsibilities with whom their own responsibilities overlap.
• Employees must work co-operatively and supportively with other employees.
• Employees have a responsibility to report any concerns to their supervising manager or to Head Office.
• Employees must be aware to act as an ambassador for Cadogan Tate and ensure that at all times when on company business a professional and courteous manner is projected.
• The responsibilities listed in this job specification should be regarded as a guide and not comprehensive list of all the daily requirements of your job. Annual Salary Starting at $70K.