Senior Account Manager – Employee Benefits (Remote)

Insurance Office Of America; Davenport (FL); Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401K match

Paid holidays

Career growth

Job summary

Insurance Office of America (IOA) is seeking an Account Manager – Employee Benefits to manage a book of business and lead a small team. The role offers remote work with occasional on-site collaboration in Longwood, FL, and requires active licensing with senior-level client service experience.

You will oversee client service, renewals, data management, and growth opportunities, while guiding Account Coordinators and ensuring service levels align with IOA standards.

Qualifications

• 5+ years of industry experience.
• Active insurance licensing required.
• Exceptional customer service and communication skills.
• Strong organizational, delegation, and decision-making abilities.
• High accuracy in handling large volumes of work.

Responsibilities

• Manage an assigned book of business with performance and liability oversight.
• Deliver outstanding client service and responsive communication.
• Lead the account team and coordinate daily tasks of Account Coordinators.
• Identify sales opportunities and contribute to business growth.
• Oversee new business setup, renewals, and data management.
• Ensure compliance with policies and industry standards.
• Foster strong client relationships and advocate for client needs.

Skills

Customer service

Communication

Organizational skills

Delegation

Decision making

MS Office

Education

High School Diploma or equivalent

Active insurance license

Tools

MS Office (Outlook/Word/Excel)

Job description

Insurance Office of America (IOA) is seeking an Account Manager – Employee Benefits to manage a book of business and lead a small team. The role offers remote work with occasional on-site collaboration in Longwood, FL, and requires active licensing with senior-level client service experience.

You will oversee client service, renewals, data management, and growth opportunities, while guiding Account Coordinators and ensuring service levels align with IOA standards.