Remote Benefits Account Manager — Lead Client Growth

Insurance Office Of America; Perry (GA); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays and vacations

Career growth opportunities

Supportive team culture

Job summary

Insurance Office of America is seeking an Account Manager for Employee Benefits. This remote/hybrid role supports Eastern and Central time zones with onsite flexibility for Longwood, FL area. You will lead an account team, ensure service levels, and drive renewals and new business.

A strong client-service background and active licenses are essential. Ideal candidates bring 5+ years in the industry, MS Office proficiency, and excellent communication.

Qualifications

• 5+ years of industry experience.
• Active licensing required.
• Excellent customer service and communication.
• Strong organizational and delegation skills.
• Accurate handling of large work volumes.
• Proficient in MS Office (Outlook, Word, Excel).
• High School Diploma or equivalent.

Responsibilities

• Manage an assigned book of business, ensuring performance requirements are met and no liability occurs.
• Deliver outstanding service, anticipate client needs, maintain professional communication, and respond quickly to requests.
• Lead the account team with a strong work ethic and willingness to assist others.
• Direct daily activities of Account Coordinator(s), assign tasks, communicate expectations, monitor execution.
• Identify and act on sales opportunities to grow IOA business.
• Manage new business setup, including data gathering, client file creation, communication, AOR notifications, carrier rates, internal services setup, compliance audits, client education, and employee meetings.
• Manage renewals by verifying client data, updating files, liaising with clients and carriers, obtaining rates, ensuring internal services usage, performing audits, coordinating training, and conducting meetings.
• Build and improve client relationships, seek feedback, and implement improvements.
• Advocate for clients and carriers to ensure mutually beneficial outcomes.
• Identify and implement value-added solutions for clients.
• Support team training and development, promote a positive work environment, and seek continuous improvement.
• Maintain transparent communication with Producers and team members.
• Ensure adherence to company policies and industry standards.
• Champion IOA core values and demonstrate integrity and leadership.

Skills

5+ years experience

Active licensing

Customer service

Communication

Organizational skills

MS Office

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office of America is seeking an Account Manager for Employee Benefits. This remote/hybrid role supports Eastern and Central time zones with onsite flexibility for Longwood, FL area. You will lead an account team, ensure service levels, and drive renewals and new business.

A strong client-service background and active licenses are essential. Ideal candidates bring 5+ years in the industry, MS Office proficiency, and excellent communication.