Remote Employee Benefits Account Leader

Insurance Office Of America; Jackson (MS); Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Paid holidays and vacation

Sick time

Professional growth

Respectful culture

Community service

Supportive teammates

Job summary

Insurance Office of America seeks an Account Manager – Employee Benefits to manage client accounts, lead a team of coordinators, and drive service excellence across renewals and new business setup. This role emphasizes strong communication, organization, and leadership to deliver value to clients.

The position supports remote work within Eastern and Central time zones, with occasional on-site options as needed, and requires active licenses and 5+ years of industry experience.

Qualifications

• 5+ years of industry experience required.
• Active licensing required.
• Excellent customer service and communication skills.
• Strong organizational, delegation, and decision-making abilities.
• High accuracy in handling large volumes of work.
• Proficiency with MS Office (Outlook, Word, Excel).
• High School Diploma or equivalent.

Responsibilities

• Manage an assigned book of business and ensure performance requirements are met.
• Deliver outstanding client service, anticipate client needs, and respond quickly to requests.
• Lead the account team and supervise daily tasks and expectations.
• Direct daily activities of Account Coordinators and coordinate with producers.
• Identify and act on sales opportunities to grow IOA business.
• Oversee new business setup, renewals, data management, and client education.
• Build and improve client relationships and advocate for clients.
• Ensure adherence to company policies and industry standards.

Skills

Account management

Customer service

Communication skills

Organizational skills

Decision making

Time management

Licensing

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office of America seeks an Account Manager – Employee Benefits to manage client accounts, lead a team of coordinators, and drive service excellence across renewals and new business setup. This role emphasizes strong communication, organization, and leadership to deliver value to clients.

The position supports remote work within Eastern and Central time zones, with occasional on-site options as needed, and requires active licenses and 5+ years of industry experience.