Remote Employee Benefits Account Manager

Insurance Office Of America; Shreveport (LA); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sick

Professional growth and career

Respectful culture and work/family

Job summary

Insurance Office of America (IOA) seeks an Account Manager – Employee Benefits to oversee a book of benefits clients, under Producer direction, delivering client service, coordinating Account Coordinators, and driving renewals and new business setup.

Ideal candidates bring 5+ years in employee benefits, active licensure, strong communication and MS Office skills, plus a commitment to service excellence and professional development within IOA's collaborative, values-driven culture.

Qualifications

• 5+ years of industry experience.
• Active licensing is required.
• Exceptional customer service and communication skills.
• Strong organizational, delegation, and decision-making skills.
• High accuracy in handling large work volumes.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Client management: Manage an assigned book of business and ensure performance requirements are met.
• Client service: Deliver outstanding service and respond quickly to requests.
• Team leadership: Lead the account team and support others.
• Daily activities: Direct daily activities of Account Coordinators and assign tasks.
• Business growth: Identify and act on sales opportunities to grow IOA business.
• New business setup: Manage data gathering, client file creation, and communications.
• Renewal process: Manage renewals, obtain rates, and coordinate training.
• Client relationships: Build and improve client relationships and seek feedback.
• Intermediary role: Advocate for clients and carriers for mutual benefits.
• Value-added solutions: Identify and implement value-added solutions.
• Professional development: Support team training and a positive work environment.
• Communication: Maintain transparent communication with Producers and team members.
• Compliance: Ensure adherence to company policies and industry standards.
• Champion IOA core values and demonstrate integrity and leadership.

Skills

Customer service

Communication

Organizational skills

MS Office

Education

High School Diploma or equivalent

Job description

Insurance Office of America (IOA) seeks an Account Manager – Employee Benefits to oversee a book of benefits clients, under Producer direction, delivering client service, coordinating Account Coordinators, and driving renewals and new business setup.

Ideal candidates bring 5+ years in employee benefits, active licensure, strong communication and MS Office skills, plus a commitment to service excellence and professional development within IOA's collaborative, values-driven culture.