Senior Account Management & Client Solutions Lead (Remote)

Benecard Services, LLC; Mechanicsburg (Cumberland County); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Benecard Services, LLC is seeking a Manager of Account Management & Client Solutions to lead client relationships, oversee PBM operations, and drive service excellence from onboarding through ongoing account management. This role requires strategic leadership and collaboration across cross-functional teams in a hybrid/remote setup.

Ideal candidates will bring 5+ years in PBM/healthcare, strong communication and analytical skills, and a track record of developing high-performing teams to achieve

Qualifications

• Bachelor’s degree preferred or equivalent combination of education and experience.
• Minimum of 5 years of PBM, healthcare, managed care, or pharmacy industry experience.
• Minimum of 3 years of leadership experience in Account Management, Client Services, Client Support, Implementation, or related functions.
• Strong understanding of PBM operations, plan design, claims processing, eligibility administration, client onboarding, and implementation processes.
• Demonstrated experience managing client relationships and leading client-facing teams.
• Experience supporting new client implementations and ongoing account management activities.
• Excellent communication, presentation, and relationship-building skills.
• Strong analytical, organizational, and problem-solving abilities.
• Advanced proficiency with Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint.
• Experience with reporting and analytics tools, including Cognos, preferred.

Responsibilities

• Lead and develop Account Managers and Client Solutions team members.
• Serve as a senior escalation point for client issues and concerns.
• Foster strong client relationships and ensure a high level of client satisfaction.
• Support client retention efforts through proactive account management and consultation.
• Participate in client meetings, implementation calls, business reviews, and strategic discussions.
• Provide guidance on plan design, benefit administration, and PBM operational processes.
• Ensure client commitments, deliverables, and service expectations are met.
• Monitor client health and identify potential risks, opportunities, and service improvements.
• Partner with Sales, Implementation, Clinical, Member Services, Claims, Eligibility, and other operational teams to support client objectives.

Skills

Leadership

Communication

Analytical skills

Organizational skills

Problem-solving

Education

Bachelor's degree or equivalent

Tools

Microsoft Office Suite

Cognos

Job description

Benecard Services, LLC is seeking a Manager of Account Management & Client Solutions to lead client relationships, oversee PBM operations, and drive service excellence from onboarding through ongoing account management. This role requires strategic leadership and collaboration across cross-functional teams in a hybrid/remote setup.

Ideal candidates will bring 5+ years in PBM/healthcare, strong communication and analytical skills, and a track record of developing high-performing teams to achieve