Manager, Account Management & Client Solutions - BeneCard PBF

Benecard Services, LLC; Mechanicsburg (Cumberland County); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Benecard Services, LLC is seeking a Manager of Account Management & Client Solutions to lead client relationships, oversee PBM operations, and drive service excellence from onboarding through ongoing account management. This role requires strategic leadership and collaboration across cross-functional teams in a hybrid/remote setup.

Ideal candidates will bring 5+ years in PBM/healthcare, strong communication and analytical skills, and a track record of developing high-performing teams to achieve

Qualifications

• Bachelor’s degree preferred or equivalent combination of education and experience.
• Minimum of 5 years of PBM, healthcare, managed care, or pharmacy industry experience.
• Minimum of 3 years of leadership experience in Account Management, Client Services, Client Support, Implementation, or related functions.
• Strong understanding of PBM operations, plan design, claims processing, eligibility administration, client onboarding, and implementation processes.
• Demonstrated experience managing client relationships and leading client-facing teams.
• Experience supporting new client implementations and ongoing account management activities.
• Excellent communication, presentation, and relationship-building skills.
• Strong analytical, organizational, and problem-solving abilities.
• Advanced proficiency with Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint.
• Experience with reporting and analytics tools, including Cognos, preferred.

Responsibilities

• Lead and develop Account Managers and Client Solutions team members.
• Serve as a senior escalation point for client issues and concerns.
• Foster strong client relationships and ensure a high level of client satisfaction.
• Support client retention efforts through proactive account management and consultation.
• Participate in client meetings, implementation calls, business reviews, and strategic discussions.
• Provide guidance on plan design, benefit administration, and PBM operational processes.
• Ensure client commitments, deliverables, and service expectations are met.
• Monitor client health and identify potential risks, opportunities, and service improvements.
• Partner with Sales, Implementation, Clinical, Member Services, Claims, Eligibility, and other operational teams to support client objectives.

Skills

Leadership

Communication

Analytical skills

Organizational skills

Problem-solving

Education

Bachelor's degree or equivalent

Tools

Microsoft Office Suite

Cognos

Job description

The Manager, Account Management & Client Solutions is responsible for leading the Account Management and Client Solutions functions while ensuring exceptional client service, operational excellence, and successful client support experiences. This role serves as a strategic liaison between clients and internal business partners, overseeing client relationships, account performance, issue resolution, and operational execution.

Reporting to the Director, Tactical Account Management & Client Onboarding, the Manager will lead a team responsible for supporting client needs throughout the client lifecycle, from onboarding through ongoing account management and operational support. This position requires a strong understanding of Pharmacy Benefit Management (PBM) operations, client relationship management, plan design, and service delivery.

This position may be based in Pennsylvania, Florida, or performed remotely based on business needs and candidate qualifications. The Manager must be able to effectively lead client-facing and operational teams in a hybrid or remote environment while maintaining strong collaboration across departments and client stakeholders.

Account Management

• Lead and develop Account Managers and Client Solutions team members.
• Serve as a senior escalation point for client issues and concerns.
• Foster strong client relationships and ensure a high level of client satisfaction.
• Support client retention efforts through proactive account management and consultation.
• Participate in client meetings, implementation calls, business reviews, and strategic discussions.
• Provide guidance on plan design, benefit administration, and PBM operational processes.
• Ensure client commitments, deliverables, and service expectations are met.
• Monitor client health and identify potential risks, opportunities, and service improvements.
• Partner with Sales, Implementation, Clinical, Member Services, Claims, Eligibility, and other operational teams to support client objectives.

Client Solutions Operations

• Oversee day-to-day Client Solutions operations and workflow management.
• Monitor team performance, turnaround times, and service level expectations.
• Ensure timely completion of client requests and operational tasks.
• Review and approve complex client communications and operational responses.
• Manage client support mailboxes and escalation queues.
• Oversee report requests, operational inquiries, and client service requests.Ensure quality assurance standards are maintained across team communications and deliverables.
• Drive continuous process improvement initiatives to enhance efficiency and client experience.
• Develop and maintain operational procedures, workflows, and best practices.

Leadership & Team Development

• Recruit, train, coach, and mentor team members.
• Establish performance expectations and conduct regular performance reviews.
• Develop succession planning and career growth opportunities within the department.
• Foster a culture of accountability, collaboration, and client-centric service.
• Lead team meetings and departmental initiatives.
• Serve as a subject matter expert for PBM operations, account management, onboarding, and client support processes.
• Partner with leadership to establish departmental goals, key performance indicators, and strategic initiatives.

Qualifications

• Bachelor’s degree preferred or equivalent combination of education and experience.
• Minimum of 5 years of PBM, healthcare, managed care, or pharmacy industry experience.
• Minimum of 3 years of leadership experience in Account Management, Client Services, Client Support, Implementation, or related functions.
• Strong understanding of PBM operations, plan design, claims processing, eligibility administration, client onboarding, and implementation processes.
• Demonstrated experience managing client relationships and leading client-facing teams.
• Experience supporting new client implementations and ongoing account management activities.
• Excellent communication, presentation, and relationship-building skills.
• Strong analytical, organizational, and problem-solving abilities.
• Advanced proficiency with Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint.
• Experience with reporting and analytics tools, including Cognos, preferred.
• Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.