Client Success & Accounts Manager - Healthcare Solutions

BeneCard PBF; Florida; Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Vacation and Sick/Personal Time

Medical Insurance

Short‑ and Long‑Term Disability

Life Insurance

401(k)

Employee Referral Program

Employee Recognition Programs

Tuition Reimbursement

Professional Development and Training

Flexible Spending Account

Hearing Program Discount

Job summary

BeneCard PBF, a national prescription benefit administrator, is recruiting a Manager for Account Management & Client Solutions in Bonita Springs, FL. This role drives client service execution, oversees reporting, and coordinates with finance and internal teams to ensure timely, accurate outcomes for our client base.

The position demands strong multitasking, communication, and industry knowledge, with a focus on delivering a high‑quality member experience and efficient business operations across

Qualifications

• PBM and operational experience preferred.
• Customer service and/or phone-based support experience preferred.
• Experience in the pharmaceutical, healthcare, or managed care industry required.

Responsibilities

• Own and track all client service tasks, deliverables, client presentations, and responses to ensure deadlines and service expectations are met.
• Maintain organized documentation, calendars, and workflows to support collaboration across departments.
• Track, run, and quality‑assure client reporting requests, ensuring accuracy and on‑time delivery.
• Respond to client and member inquiries, providing timely and professional support.
• Manage administrative processes, including tracking progress and following up on outstanding or required documentation.
• Research, track, and conduct outreach related to miscellaneous client and member needs.

Skills

PBM experience

Customer service

Multitasking

Communication skills

Healthcare industry experience

Education

High school diploma or equivalent

Job description

Manager, Account Management & Client Solutions - BeneCard PBF

Full Time Bonita Springs, Bonita Springs, FL, US

11 days ago Requisition ID: 2387

Under the direction of the Assistant Vice President, Client Success Management, the Account Manager is responsible for driving results and owning operational execution for assigned clients. This role serves as a key liaison across internal teams, ensuring client requests are managed efficiently, accurately, and on time while delivering a high‑quality client and member experience.

Key Responsibilities

• Own and track all client service tasks, deliverables, client presentations, and responses to ensure deadlines and service expectations are met
• Maintain organized documentation, calendars, and workflows to support collaboration across departments
• Track, run, and quality‑assure client reporting requests, ensuring accuracy and on‑time delivery
• Respond to client and member inquiries, providing timely and professional support
• Manage administrative processes, including tracking progress and following up on outstanding or required documentation
• Research, track, and conduct outreach related to miscellaneous client and member needs
• Edit, prepare, and maintain departmental documents, policies, and workflows
• Coordinate with the Finance department on client‑related items
• Review and approve invoices for all PBF clients in accordance with established processes
• Support client and internal email notifications as requested
• Create, review, and quality‑check reports and documentation for the department
• Assist with daily operational tasks, department initiatives, and cross‑functional projects
• Support special projects as assigned by Client Success Executives
• Perform additional duties as assigned

Qualifications

• PBM and operational experience strongly preferred
• Prior customer service and/or phone‑based support experience preferred
• Required: Experience in the pharmaceutical, healthcare, or managed care industry
• Strong ability to multitask and work efficiently across multiple systems
• High attention to detail with strong organizational and follow‑through skills
• Effective written and verbal communication skills
• High school diploma or equivalent required

Featured Benefits

• Vacation and Sick/Personal Time
• Medical Insurance
• Hearing Program Discount
• Short‑ and Long‑Term Disability Insurance
• Life Insurance
• Flexible Spending Account
• 401(k)
• Employee Referral Program
• Employee Recognition Programs
• Tuition Reimbursement
• Professional Development and Training

Benecard Services, LLC has been administering carve-out, fixed rate insured prescription drug benefit programs since 1990. Benecard is a full service, in-house prescription benefit administrator that includes mail and specialty drug dispensing. We are a premiere nationwide Prescription Benefit Administrator headquartered in Lawrenceville, New Jersey.

BeneCard PBF provides self-funded prescription benefit program administration with a personalized approach through focused, clinical expertise. Our business model operates on a customized claim processing system offering unlimited capability and flexibility to respond to client needs in an evolving marketplace. Advanced clinical programs and advanced technology provide the framework to maximize the use of all data elements available. This allows BeneCard PBF to filter the information, focus on clinical opportunities and facilitate interaction between the physician, the pharmacist and the patient to effectively promote complete health care. Headquartered in Bonita Springs, Florida.

National Vision Administrators

For over 40 years, National Vision Administrators (NVA) has been meeting the vision benefit needs of public employer groups, Health & Welfare Funds, Associations and Coalitions. Providing millions of people throughout the United States with vision care programs that help them be smarter buyers of eye care and eyewear, NVA is particularly well suited to address today's health benefit challenges as it relates to eye care. We offer cost-effective, customized vision benefit programs that are clinically integrated. We are proud of the fact that we have retained over 99% of our clients and believe it is the greatest testimony to the high-quality benefits and service satisfaction we provide to both our clients and their members. Headquartered in Clifton, New Jersey.