Client Solutions Manager - Healthcare & Pharma

Benecard Services Inc.; Mechanicsburg (Cumberland County); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Vacation and Sick/Personal Time

Medical Insurance

Disability Insurance (Short/Long-Term)

Job summary

Benecard Services, LLC is seeking a Manager, Account Management & Client Solutions to oversee client success for BeneCard PBF in Bonita Springs, FL. You will drive operational execution, coordinate across teams, and ensure timely, accurate client service delivery.

The role emphasizes PBM/healthcare industry experience, strong multitasking, and excellent communication. Join a team focused on quality, documentation, and collaborative problem solving.

Qualifications

• PBM and operational experience is strongly preferred.
• Prior customer service and/or phone-based support experience is preferred.
• Experience in the pharmaceutical, healthcare, or managed care industry is required.
• Must be able to multitask and work efficiently across multiple systems.
• High attention to detail with strong organizational and follow-through skills.
• Effective written and verbal communication skills.
• High school diploma or equivalent required.

Responsibilities

• Own and track all client service tasks, deliverables, client presentations, and responses to ensure deadlines and service expectations are met.
• Maintain organized documentation, calendars, and workflows to support collaboration across departments.
• Track, run, and quality‑assure client reporting requests, ensuring accuracy and on‑time delivery.
• Respond to client and member inquiries, providing timely and professional support.
• Manage administrative processes, including tracking progress and following up on outstanding or required documentation.
• Research, track, and conduct outreach related to miscellaneous client and member needs.
• Edit, prepare, and maintain departmental documents, policies, and workflows.
• Coordinate with the Finance department on client‑related items.
• Review and approve invoices for all PBF clients in accordance with established processes.
• Support client and internal email notifications as requested.
• Create, review, and quality‑check reports and documentation for the department.
• Assist with daily operational tasks, department initiatives, and cross‑functional projects.
• Support special projects as assigned by Client Success Executives.
• Perform additional duties as assigned.

Skills

PBM experience

Operational experience

Customer service

Phone-based support

Multitasking

Attention to detail

Communication skills

Education

High school diploma or equivalent

Job description

Benecard Services, LLC is seeking a Manager, Account Management & Client Solutions to oversee client success for BeneCard PBF in Bonita Springs, FL. You will drive operational execution, coordinate across teams, and ensure timely, accurate client service delivery.

The role emphasizes PBM/healthcare industry experience, strong multitasking, and excellent communication. Join a team focused on quality, documentation, and collaborative problem solving.