Strategic PBM Account Manager | Client Success & Solutions

CVS Health Corporation; Minnesota; Hybrid; USD 44,000 - 102,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Retirement savings

Job summary

CVS Health Corporation is seeking an Account Manager to serve as the primary client liaison for PBM operations, coordinating with cross-functional teams to ensure timely, accurate delivery of client requests and sustained, mutually beneficial relationships.

This full-time role requires 4 years of client services or account management experience, strong communication skills, and the ability to travel up to 20%.

Qualifications

• 4+ years in a client services-based environment or prior account management experience
• Excellent organizational skills
• Excellent verbal and written interpersonal communication skills
• Strong problem solving and critical thinking skills
• Able to be on camera for meetings with reliable attendance

Responsibilities

• Serve as the primary liaison between clients and cross-functional teams for PBM operations
• Ensure timely and accurate delivery of client requests
• Track issues from start to resolution and provide routine updates to the client
• Engage internal or client resources to drive issue resolution and optimal outcomes
• Meet client performance guarantees within deadlines

Skills

Client services

Account management

Organizational skills

Verbal and written communication

Problem solving

On-camera attendance

Education

Bachelor's degree or equivalent

Job description

CVS Health Corporation is seeking an Account Manager to serve as the primary client liaison for PBM operations, coordinating with cross-functional teams to ensure timely, accurate delivery of client requests and sustained, mutually beneficial relationships.

This full-time role requires 4 years of client services or account management experience, strong communication skills, and the ability to travel up to 20%.