Senior Account Lead – Valet Parking & Bell Operations

townepark; Columbus (OH); On-site; USD 70,000 - 90,000; Full time

Job summary

Towne Park is seeking an Account Manager to oversee one Tier 1 or 2 account, driving financial performance and client satisfaction. You will lead service delivery, manage client relationships, and coordinate with operations to meet contractual objectives.

Responsibilities include forecasting, labor planning, performance reviews, and ensuring adherence to Towne Park standards while maximizing opportunities for account growth.

Responsibilities

• Oversee one Tier 1 or 2 Towne Park account and drive financial performance and client satisfaction.
• Forecast, plan labor, and manage timekeeping and scheduling to meet contractual goals.
• Develop cohesive client relationships, maintain regular communication, and ensure service standards are met across shifts.
• Coordinate with operations and HR to recruit, train, and retain top-performing associates.

Job description

Towne Park is seeking an Account Manager to oversee one Tier 1 or 2 account, driving financial performance and client satisfaction. You will lead service delivery, manage client relationships, and coordinate with operations to meet contractual objectives.

Responsibilities include forecasting, labor planning, performance reviews, and ensuring adherence to Towne Park standards while maximizing opportunities for account growth.