Senior Account Lead, Facilities Management

Jones Lang LaSalle Incorporated; Washington (District of Columbia); Hybrid; USD 150,000 - 180,000; Full time

Job summary

JLL is seeking an Account Lead to manage a high‑impact client relationship for a multi-location portfolio in Washington, DC. You will drive the account plan, align objectives with the client, and deliver operational excellence while keeping teams engaged and performing at a high level.

The role requires a decade of portfolio management experience in facilities or real estate, strong leadership, and the ability to coordinate cross-functional experts to expand services and ensure renewal success.

Qualifications

• Education and experience aligned with facilities/finance management.
• Proven ability to lead non-union site operations and cross-functional teams.
• Strong written and verbal communication with client-facing delivery.
• Experience managing budgets and risk in large portfolio environments.

Responsibilities

• Manage day-to-day client relationship and account plan.
• Drive results that exceed client expectations and KPIs.
• Escalate issues promptly and coordinate resolution with stakeholders.
• Coach and develop direct reports to elevate performance.
• Oversee talent moves, hiring, rotations and promotions.
• Monitor account budget and identify growth opportunities.

Skills

Strong communication

People leadership

Stakeholder management

Analytical ability

Education

Bachelor’s in business / facilities / finance related

Tools

CMMS

Job description

JLL is seeking an Account Lead to manage a high‑impact client relationship for a multi-location portfolio in Washington, DC. You will drive the account plan, align objectives with the client, and deliver operational excellence while keeping teams engaged and performing at a high level.

The role requires a decade of portfolio management experience in facilities or real estate, strong leadership, and the ability to coordinate cross-functional experts to expand services and ensure renewal success.