Account Lead

JLL; Washington (District of Columbia); Sur place; USD 150 000 - 180 000; Plein temps

Avantages offerts par ce poste

401(k) with matching

Medical, Dental & Vision

Paid parental leave

Paid time off

Résumé du poste

JLL in Washington, DC is seeking an Account Lead to manage day-to-day client relations, execute the account plan, and deliver operational excellence across multiple facilities. This role requires strong communication, the ability to influence, and a track record of leading high-performance teams on large-scale properties.

You will oversee budgeting, risk management, talent moves, and expansion opportunities while ensuring service delivery supports renewal.

Qualifications

• Bachelor's degree in business, facilities or finance preferred.
• 10 years managing a similar portfolio with strong analytical, written and oral skills.
• Certifications: BOMI, IFMA, IREM, NPMA, or equivalent; Real Estate licenses preferred.

Responsabilités

• Manage day-to-day relationship with the client.
• Execute the account plan aligned with client objectives and interests.
• Drive high-quality results that exceed client expectations.
• Address day-to-day issues, escalate where needed and provide clear guidance.
• Coach and develop direct reports to elevate performance.
• Oversee talent moves: hiring, rotation and promotion to sustain growth.
• Manage account budget and identify risks and opportunities.
• Retain existing business lines and expand the book of business beyond current offerings.
• Engage leadership to identify expansion opportunities and ensure renewal.
• Ensure service delivery supports account renewal and client satisfaction.

Connaissances

Communication skills

Influence others

Project management

Facilities management

Occupancy planning

Mechanical systems

Non-union workforce

Stakeholder navigation

Formation

Bachelor's in business / facilities / finance

Outils

CMMS

Description du poste

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Account Lead is accountable for managing the day to day relationship with our client. The Account Lead anticipates client needs and delivers to outperform on the key performance indicators within the contract. The Account Lead creates and manages high performing teams which not only delivers operational excellence but keeps employees engaged and thriving.

Areas of Responsibility

• Executes against the account plan which ensures alignment with the client objectives and interests as noted in the solicitation / Prime agreement
• Drive high quality results which exceed the client's expectations
• Respond to and addresses the day to day issues that surface with the client, understanding what issues require escalation
• Establishes clear goals and objectives for direct reports; ensures alignment of roles and responsibilities to accomplish client requirements
• Provides frequent coaching and feedback to elevate performance
• Advances the firm by focusing on talent moves, i.e. hiring, rotation and promotion
• Manages to account budget, proactively identifying risks to minimize penalties as well as identifying opportunities to increase growth
• Partners with leadership to retain all current business lines and expand the book of business with the client to extend beyond existing product lines or geography
• Mitigates risk for the organization by ensuring A/R is maintained below 60 days payable
• Engage leadership and experts in discussions to identify expansion opportunities
• Ensure delivery of service does not jeopardize account renewal

Skills and Knowledge

• Required: The successful candidate must possess strong communication skills, and have the ability to influence others to achieve results
• Background in managing a non-union work force/ site, custodial operations, project management, occupancy planning, facility management and mechanical systems of high-rise facilities within multiple locations that are approx. 1,2 million sf.
• Preferred: Knows how to navigate the organization to identify experts in our products and services

Other Attributes

• The successful candidate will be results driven, able to execute an account plan to ensure exceptional delivery and have the highest ethical standards.
• People leadership: Ability to influence others, engage and inspire, proactive collaboration, build talent, communicate effectively, and build relationship
• Personal leadership: Ability to inspire trust, demonstrate high integrity, adapt and learn
• Result leadership: ability to ensure execution, drive targeted results, focus on customers and lead courageously
• Provides single point accountability to the client Director of Facilities Management
• Work schedule is on site Monday through Friday. 8:00AM to 5:00PM. After-hours support for urgent issues.

Minimum qualifications include

• Education: Bachelor's in business / facilities / finance related preferred
• Certifications (preferred): Real Property Administrator - BOMI or Certified Facility Manager - IFMA or certificate in Facility or Building Property Management /equivalent or Certified Property Manager-IREM or Certified Professional Property Manager -NPMA; and Real Estate Licenses
• Qualifications/ Experience: 10 years managing similar portfolio; strong analytical, written and oral skills; Business Continuity & Disaster Preparedness.
• Technology: Computer Skills, Computerized maintenance management systems (CMMS)

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

150,000.00 - 180,000.00 USD per year Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site -Washington, DC

Personalized benefits that support personal well-being and growth:

• JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:
• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Of