Strategic Account Lead, Facilities & Operations

JLL; Washington (District of Columbia); On-site; USD 150,000 - 180,000; Full time

Benefits offered by this job

401(k) with matching

Medical, Dental & Vision

Paid parental leave

Paid time off

Job summary

JLL in Washington, DC is seeking an Account Lead to manage day-to-day client relations, execute the account plan, and deliver operational excellence across multiple facilities. This role requires strong communication, the ability to influence, and a track record of leading high-performance teams on large-scale properties.

You will oversee budgeting, risk management, talent moves, and expansion opportunities while ensuring service delivery supports renewal.

Qualifications

• Bachelor's degree in business, facilities or finance preferred.
• 10 years managing a similar portfolio with strong analytical, written and oral skills.
• Certifications: BOMI, IFMA, IREM, NPMA, or equivalent; Real Estate licenses preferred.

Responsibilities

• Manage day-to-day relationship with the client.
• Execute the account plan aligned with client objectives and interests.
• Drive high-quality results that exceed client expectations.
• Address day-to-day issues, escalate where needed and provide clear guidance.
• Coach and develop direct reports to elevate performance.
• Oversee talent moves: hiring, rotation and promotion to sustain growth.
• Manage account budget and identify risks and opportunities.
• Retain existing business lines and expand the book of business beyond current offerings.
• Engage leadership to identify expansion opportunities and ensure renewal.
• Ensure service delivery supports account renewal and client satisfaction.

Skills

Communication skills

Influence others

Project management

Facilities management

Occupancy planning

Mechanical systems

Non-union workforce

Stakeholder navigation

Education

Bachelor's in business / facilities / finance

Tools

CMMS

Job description

JLL in Washington, DC is seeking an Account Lead to manage day-to-day client relations, execute the account plan, and deliver operational excellence across multiple facilities. This role requires strong communication, the ability to influence, and a track record of leading high-performance teams on large-scale properties.

You will oversee budgeting, risk management, talent moves, and expansion opportunities while ensuring service delivery supports renewal.