Account Lead, Facilities & Client Growth (DC On-site)

Jones Lang LaSalle Incorporated; Washington (District of Columbia); Hybrid; USD 150,000 - 180,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Washington, DC seeks an Account Lead to manage the day-to-day client relationship and oversee a multi-site facilities portfolio. The role requires driving exceptional service delivery, coordinating cross-functional teams, and maintaining strong client engagement to meet contract KPIs.

On-site schedule is Monday–Friday, 8:00 AM–5:00 PM, with after-hours support for urgent issues.

Qualifications

• Bachelor’s in business, facilities, finance preferred.
• Certifications in real property or facilities management are a plus.
• 10 years managing similar portfolio; strong analytical, written and oral skills.

Responsibilities

• Executes against the account plan aligning with client objectives and interests.
• Drive high quality results that exceed client expectations.
• Respond to day-to-day issues, escalate when needed, and keep client satisfaction at the forefront.
• Set clear goals for direct reports and coach to elevate performance.
• Help retain and expand the client relationship across lines of business.
• Manage account budget and identify risks and growth opportunities.
• Engage leadership to discuss expansion opportunities and service delivery.

Skills

Communication

Leadership

Project Mgmt

Facilities Mgmt

Budget Mgmt

Education

Bachelor's in business/facilities/finance

Tools

CMMS

Job description

Jones Lang LaSalle Incorporated in Washington, DC seeks an Account Lead to manage the day-to-day client relationship and oversee a multi-site facilities portfolio. The role requires driving exceptional service delivery, coordinating cross-functional teams, and maintaining strong client engagement to meet contract KPIs.

On-site schedule is Monday–Friday, 8:00 AM–5:00 PM, with after-hours support for urgent issues.