Account Lead

Jones Lang LaSalle Incorporated; Washington (District of Columbia); Hybrid; USD 150,000 - 180,000; Full time

Job summary

JLL is seeking an Account Lead to manage a high‑impact client relationship for a multi-location portfolio in Washington, DC. You will drive the account plan, align objectives with the client, and deliver operational excellence while keeping teams engaged and performing at a high level.

The role requires a decade of portfolio management experience in facilities or real estate, strong leadership, and the ability to coordinate cross-functional experts to expand services and ensure renewal success.

Qualifications

• Education and experience aligned with facilities/finance management.
• Proven ability to lead non-union site operations and cross-functional teams.
• Strong written and verbal communication with client-facing delivery.
• Experience managing budgets and risk in large portfolio environments.

Responsibilities

• Manage day-to-day client relationship and account plan.
• Drive results that exceed client expectations and KPIs.
• Escalate issues promptly and coordinate resolution with stakeholders.
• Coach and develop direct reports to elevate performance.
• Oversee talent moves, hiring, rotations and promotions.
• Monitor account budget and identify growth opportunities.

Skills

Strong communication

People leadership

Stakeholder management

Analytical ability

Education

Bachelor’s in business / facilities / finance related

Tools

CMMS

Job description

## Account LeadApply: On-site: Washington, DC: Full time: Posted Today: REQ540481**JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.The Account Lead is accountable for managing the day to day relationship with our client. The Account Lead anticipates client needs and delivers to outperform on the key performance indicators within the contract. The Account Lead creates and manages high performing teams which not only delivers operational excellence but keeps employees engaged and thriving. Areas of Responsibility * Executes against the account plan which ensures alignment with the client objectives and interests as noted in the solicitation / Prime agreement* Drive high quality results which exceed the client’s expectations* Respond to and addresses the day to day issues that surface with the client, understanding what issues require escalation* Establishes clear goals and objectives for direct reports; ensures alignment of roles and responsibilities to accomplish client requirements* Provides frequent coaching and feedback to elevate performance* Advances the firm by focusing on talent moves, i.e. hiring, rotation and promotion* Manages to account budget, proactively identifying risks to minimize penalties as well as identifying opportunities to increase growth* Partners with leadership to retain all current business lines and expand the book of business with the client to extend beyond existing product lines or geography* Mitigates risk for the organization by ensuring A/R is maintained below 60 days payable* Engage leadership and experts in discussions to identify expansion opportunities* Ensure delivery of service does not jeopardize account renewal Skills and Knowledge * Required: The successful candidate must possess strong communication skills, and have the ability to influence others to achieve results* Background in managing a non-union work force/ site, custodial operations, project management, occupancy planning, facility management and mechanical systems of high-rise facilities within multiple locations that are approx. 1,2 million sf.* Preferred: Knows how to navigate the organization to identify experts in our products and services Other Attributes* The successful candidate will be results driven, able to execute an account plan to ensure exceptional delivery and have the highest ethical standards.* People leadership: Ability to influence others, engage and inspire, proactive collaboration, build talent, communicate effectively, and build relationship* Personal leadership: Ability to inspire trust, demonstrate high integrity, adapt and learn* Result leadership: ability to ensure execution, drive targeted results, focus on customers and lead courageously* Provides single point accountability to the client Director of Facilities Management* Work schedule is on site Monday through Friday. 8:00AM to 5:00PM. After-hours support for urgent issues. Minimum qualifications include * Education: Bachelor’s in business / facilities / finance related preferred* Certifications (preferred): Real Property Administrator – BOMI or Certified Facility Manager – IFMA or certificate in Facility or Building Property Management /equivalent or Certified Property Manager-IREM or Certified Professional Property Manager -NPMA; and Real Estate Licenses* Qualifications/ Experience: 10 years managing similar portfolio; strong analytical, written and oral skills; Business Continuity & Disaster Preparedness.* Technology: Computer Skills, Computerized maintenance management systems (CMMS)This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. **Expected compensation for this position:** 150,000.00 – 180,000.00 USD per year