Senior Account Lead: Client Success & Operations

Towne; Berkeley (CA); On-site; USD 70,000 - 119,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Accident insurance

Critical illness insurance

Hospital indemnity insurance

Telemedicine benefits

Company-paid life and AD&D

Short-term and long-term disability

401k retirement savings plan

Job summary

Towne Park is seeking an Account Manager in the Berkeley area to oversee one Tier 1 or 2 Towne Park account, driving financial performance, guest/patient satisfaction, and client satisfaction targets. The role requires leadership across HR, service delivery, and client relations, with a focus on forecasting, staffing, and compliance.

Responsibilities include supervising scheduling, payroll, and timekeeping, training staff, and building strong client partnerships while ensuring Towne Park

Qualifications

• Associate's degree preferred and a minimum of two (2) years of related experience and/or training; OR equivalent combination of education and/or experience
• Knowledge of general business practices including accounting, human resources and customer service
• Must be able to drive manual transmission
• Must have and maintain a valid driver's license and clean driving record
• For insurance purposes, must be at least 18 years of age and be able to pass a criminal background, MVR and drug screen

Responsibilities

• Understand and drive business metrics and performance measurements to ensure effectiveness, high performance and compliance.
• Demonstrate the ability to improve the financial performance and profitability of the account.
• Understand the contractual agreement and recognize ways to maximize opportunities.
• Display the ability to move metrics for forecasting, productivity, claims, customer service, and turnover.
• Manage scheduling, overtime for associates under direct supervision, tip reporting, and timekeeping.
• Ensure forecasts, payroll and accounting reports are on time and accurate.
• Utilize Towne Park systems and ensure compliance with policies and procedures.
• Conduct regular performance appraisals and provide feedback and coaching for direct reports.
• Hold effective associate meetings and ensure shift huddles on every shift.
• Delegate by allocating decision making and other responsibilities appropriately and effectively.

Skills

Communication skills

MS Office

Time management

Adaptability

Education

Associate's degree preferred

Tools

MS Office

POS systems

Job description

Towne Park is seeking an Account Manager in the Berkeley area to oversee one Tier 1 or 2 Towne Park account, driving financial performance, guest/patient satisfaction, and client satisfaction targets. The role requires leadership across HR, service delivery, and client relations, with a focus on forecasting, staffing, and compliance.

Responsibilities include supervising scheduling, payroll, and timekeeping, training staff, and building strong client partnerships while ensuring Towne Park