Senior Account Executive, Cargo (JFK)

Delta Air Lines, Inc.; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

Delta Air Lines, Inc. is seeking a Sr Account Manager in New York to maximize cargo revenues and market share through strategic account management and in-person sales calls from a Sales Office.

You will drive revenue growth across the assigned portfolio, develop national accounts, and collaborate with headquarters contacts to align with Delta Cargo's objectives. This role emphasizes customer engagement and service excellence.

Responsibilities

• Plan sales activities in conjunction with current strategies and analyze account and market data.
• Drive revenue growth, market share expansion, and profitability across an assigned cargo portfolio.
• Manage national accounts in addition to local/regional assignments and coordinate with headquarters contacts.
• Submit timely sales plans and activity reports to support objectives for territory and market.
• Identify and secure new business opportunities while building a robust sales pipeline using CRM tools.
• Meet or exceed measurable key performance indicator goals.
• Deepen customer relationships to enhance engagement, contract performance, and Delta Cargo's brand presence.
• Serve as the primary commercial contact for assigned customers, ensuring timely issue resolution.
• Practice safety conscious behaviors in all processes and procedures.

Job description

The Sr Account Manager reports directly to the District Sales Manager and is responsible for maximizing cargo revenues and market share. This is achieved by generating new and promoting existing sales programs with freight forwarders and other types of accounts within a designated account portfolio. Sr Account Managers manage their assigned sales territory primarily through in-person sales calls, working from a Sales Office.

Primary Duties & Responsibilities

• Account Managers are required to plan their sales activities in conjunction with current sales strategies and rational analysis of account and market data.
• Drive revenue growth, market share expansion, and profitability across an assigned portfolio of cargo accounts
• In addition to local/regional account assignments, the Sr Account Manager is also assigned national accounts to develop relationships and opportunities. In addition to work closely with their headquarters points of contact.
• The Account Manager is required to submit timely sales plans and activity reports to their manager to support the overall objectives for the position, territory and market.
• Identify, pursue, and secure new business opportunities while building a robust sales pipeline to support future revenue growth while utilizing and maintaining sales force CRM tools.
• Accountable for meeting or exceeding measurable key performance indicator goals.
• Deepen customer relationships by implementing strategic and tactical initiatives that enhance customer engagement, improve contract performance, and elevate Delta Cargo's brand presence within the marketplace.
• Serve as the primary commercial contact for assigned customers, ensuring timely issue resolution and a consistently high level of service.
• Practices safety conscious behaviors in all processes and procedures.