Account Executive

Kintetsu World Express; Romulus (MI); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Monthly car allowance

Job summary

Kintetsu World Express is seeking an experienced Account Manager to drive new business and expand share from assigned accounts. You will prospect, visit clients, and work closely with global offices to win RFQs and maximize profitability.

The role requires 3–5 years in customer service and operations, plus freight forwarding sales exposure. Expect domestic and international travel, CRM discipline, and active AR management in a fast-paced environment.

Qualifications

• Basic proficiency in Microsoft Office.
• Sociability, resilience, relationship building.
• 3–5 years of customer service and operations experience; prior sales experience in freight forwarding preferred.

Responsibilities

• Research, analyze and identify business prospects through calls, web research, and networking for new opportunities both locally and out of state.
• Establish and cultivate relationships; set up face-to-face visits with new prospects and maintain existing customer relationships.
• Grow business and profitability from assigned accounts by reviewing costs and selling rates and building accounts.
• Document all sales activity in the CRM system and communicate with employees and overseas offices.
• Participate in RFQ processes and collaborate with other offices to complete RFQs.
• Conduct weekly or bi-weekly calls with RVP to review activities and issues for assigned accounts.
• Monitor accounts receivable with accounting staff to keep 60+ day AR under 2%.
• Travel by car and air (domestic/international) as required; overnight stays may be required.

Skills

Customer service

Operations experience

Sales experience

Relationship building

Tools

Microsoft Office

Job description

To collaborate closely with other Company offices on assigned accounts. The key account management includes, development of brand new accounts, participate in Requests for Quotation (RFQ), to expand share-up lanes from the assigned accounts.

1. Research, analyze and identify business prospects through daily cold calling, web research, and networking for new business opportunities (on both local and out of state) whereby business travel will be necessary.

2. To establish and cultivate business relationship and set up face to face visitation with new potential customers and maintain relationships with current customers.

3. To gain additional business and/or maximize our profit from the assigned accounts by periodical review of our direct costs verses our selling rates, and relationship building with assigned accounts.

4. Document all sales activity in the Customer Relationship Management (CRM) software.

5. Effective communication with employees, company overseas offices, and agents concerning target accounts as well as assigned accounts.

6. Participate in Request for Quote (RFQ) and collaborate with other offices to complete RFQ.

7. Either weekly, and/or Bi-Weekly call with RVP on review of current activities and issues pertaining accounts assigned.

8. Closely monitor accounts receivable with accounting staff to ensure timely collection. Maintain no more than 2% of total accounts receivable over sixty (60) days.

9. Travel by car may be required.

10. Travel by Air (Domestic and/or International) may be required.

11. Overnight stays (Domestic and/or International) may be required.

Basic Qualifications & Requirements

• Basic proficiency in Microsoft Office
• Sociability, Resilience, Relationship building

Preferred Qualifications

• Basic proficiency in Microsoft Office
• Sociability, Resilience, Relationship building
• 3–5 years of customer service and operations experience required; prior sales experience in the freight fowarding industry is preferred

**This position also comes with a monthly car allowance.