Manager Cargo Operations JFK

Delta Air Lines, Inc.; New York (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

Delta Air Lines, Inc. seeks a Manager, JFK Cargo Operations to lead a diverse team and serve as the top Delta representative in JFK. You will drive safety, service recovery, and world-class customer experiences while managing a large operation in high-stress situations.

You will report to the General Manager of JFK CGO Operations and collaborate with Maintenance, HR, Finance, and other partners to meet strategic goals and ROI targets.

Qualifications

• Proven leadership experience in a complex, multi-team operation.
• Ability to translate strategy into annual operating and capital plans.
• Strong focus on safety, service recovery and customer experience.
• Skilled at driving change and coordinating with internal partners.

Responsibilities

• Lead JFK Cargo Operations with a diverse team of frontline and support staff.
• Develop and execute strategic and tactical plans to meet hub goals.
• Drive safety improvements and environmental compliance.
• Manage operating and capital plans and achieve financial objectives.
• Foster cross-divisional partnerships to hit performance targets.
• Resolve service failures and maintain high customer focus.
• Model Delta values and lead through coaching and engagement.
• Oversee contractors and non-Delta personnel operations.

Skills

Leadership

Staff management

Safety leadership

Strategic planning

Change management

Cross-functional collaboration

Data-driven decision making

Customer experience

Job description

Cargo Operations is seeking an individual with proven leadership experience and a high level of accountability for creating unforgettable customer experiences to join our team as a Manager, JFK Cargo Operations. The successful candidate will lead a diverse team of professionals, including Cargo employees, administrative support personnel, and business partners. The candidate must be a composed, approachable, and visible leader with the skill to build high-performing teams through inclusion, consensus and creativity. Managers of Cargo Operations often serve as the top-ranking Delta representative in their hub, responsible for driving safety improvements, strengthening our strategy around service recovery, enhancing the customer experience through differentiated, world-class service, and managing a large operation during high-stress situations. This position reports directly to the General Manager of JFK CGO Operations.

• Responsible for driving and managing the complex day-to-day JFK Cargo, Mail and Logistics operation and leads a team of frontline and merit employees
• Facilitates the implementation and acceptance of change within the workplace
• Develops both strategic and tactical plans that create a safety-conscious environment resulting in employee safety and wellbeing
• Responsible for ensuring that hub goals are met or exceeded
• Responsible for providing leadership to direct reports supporting teams and the operation
• Develops strategic plans which include strategy development, plan development and execution
• Makes actionable recommendations based on the data, and prioritizes improvements based on their ability to drive ROI, monitor fixes and follow through on post implementation results
• Responsible for development and execution of both the operating and capital plans for the given area of responsibility and further responsible for achieving those financial objectives
• Leads through demonstration of Delta's core values as outlined in the Rules of the Road
• Communicates a compelling view of the organization's purpose and value in a way that helps others understand the importance and impact of their contributions; advocates for others
• Works with team members to develop specific behaviors, skills or knowledge needed to ensure sustained performance and to prepare for success in new responsibilities
• Maintains and establishes cross-divisional partnerships with Maintenance, ACS, Flight Operations, Human Resources, Delta Technology, GSE, Properties and Facilities, Finance, Contractors and Process Engineering teams in a strategic manner to achieve key performance targets
• Ensures a smooth, safe and secure operation while modeling Deltas vision and values
• Responsible for all environmental and EPA standards, regulations and compliance requirements
• Develops annual strategy plans for revenue targets, OJI improvements, productivity measurements, team building and succession planning
• Provides strategic leadership and promotes team building through motivational and directional coaching
• Must cultivate an environment of positive employee relations
• Has oversight of non-Delta personnel operations such as contractors/business partners
• Maintains and partners with contractual agencies, and security
• Resolves issues for customers regarding service failures or other complaints
• Makes sound decisions with positive results
• Demonstrates high level of customer focus, finding win-win solutions for the customer and Delta