Hybrid CX Account Manager - Digital Marketing

Amsive LLC; New York (NY); Ibrido; USD 68.000 - 83.000; Tempo pieno

Vantaggi offerti da questo lavoro

Unlimited vacation

Health insurance

Dental & Vision

401(k) with company match

Paid parental leave

11 paid holidays

Personal days

Descrizione del lavoro

Amsive LLC is seeking an Account Manager, Customer Experience to lead client interactions and drive marketing goals across B2B and B2C clients. You will build strong relationships, manage campaigns, and coordinate with internal teams to ensure success in a hybrid New York, NY or Nashville, TN setting.

The role emphasizes proactive communication, project leadership, and opportunity spotting within digital marketing programs such as SEM, SEO, and paid media, with a focus on client satisfaction and

Competenze

• 2–4+ years of experience managing digital marketing programs including SEM, SEO and paid media channels
• 2+ years of agency experience and client relationship management
• Experience compiling, documenting, and communicating client requirements to internal teams
• Experience overseeing multi-channel digital marketing campaigns as main client contact
• Strong written and verbal communication skills; collaborative and fast-paced
• Strong project management and organization skills; ability to prioritize multiple projects

Mansioni

• Lead client-facing day-to-day interactions and own overall client satisfaction
• Work with clients in B2B and B2C spaces; experience in B2B tech and regulated industries a plus
• Build relationships with clients and understand business objectives to ensure partnership success
• Proactively manage internal timelines for projects and programs
• Log resource hours in Asana daily
• Coordinate client campaigns across agency channels and drive productive meetings
• Oversee implementation, delivery, and budgeting implications of scope changes
• Manage invoicing process and account profitability
• Prepare PowerPoints, POVs and analytics reports to support marketing deliverables
• Identify new business opportunities with existing clients in coordination with leadership

Conoscenze

Client relationships

Digital marketing

Project management

Communication

PowerPoint

Excel

Asana

Strumenti

Asana

Descrizione del lavoro

Amsive LLC is seeking an Account Manager, Customer Experience to lead client interactions and drive marketing goals across B2B and B2C clients. You will build strong relationships, manage campaigns, and coordinate with internal teams to ensure success in a hybrid New York, NY or Nashville, TN setting.

The role emphasizes proactive communication, project leadership, and opportunity spotting within digital marketing programs such as SEM, SEO, and paid media, with a focus on client satisfaction and