Senior Account Director - Facility & Project Delivery

CBRE, Inc.; Phoenix (AZ); Presencial; USD 120.000 - 190.000; Jornada completa

Descripción de la vacante

CBRE, Inc. seeks a Sr. Account Director to oversee a team responsible for delivering all client commitments across multiple U.S. locations. You will supervise staff, coordinate daily activities, and ensure projects meet contractual obligations.

The role partners with Sr. sales professionals to define complex project requirements, manage client relationships, review performance reports, and drive continuous improvement in service delivery.

Formación

• Provide formal supervision to employees, including training, performance evaluations and coaching; oversee recruitment and hiring.
• Coordinate and manage the team's daily activities, set schedules and deadlines, mentor and coach.
• Consult with senior sales professionals to define complex project requirements and develop action plans for risks.
• Obtain and coordinate resources to service projects and build strategic operational plans.
• Manage sales and relationships with large/high-profile clients and identify opportunities for improvements.
• Review service level performance reports to ensure client service levels are met.
• Troubleshoot escalated issues and serve as SME for key systems and processes.
• Direct the client and project team regarding scope of work and responsibilities.
• Lead by example in line with CBRE RISE values and cross-functional collaboration.
• Identify and solve technical and operational problems of complexity.
• Understand broader departmental impact and drive process improvements.
• Improve and change existing methods, processes, and standards within the role.

Responsabilidades

• Oversee a team delivering all key client commitments across multiple U.S. locations.
• Coordinate staff scheduling, task assignment, cross-training and performance coaching.
• Work with Sr. sales pros to define project requirements and risk mitigation plans.
• Secure resources and develop operational plans to service projects.
• Manage large client relationships and pursue new sales opportunities.
• Monitor SLA performance and ensure excellent client service delivery.
• Escalate and resolve issues with internal and client teams; act as SME.
• Guide scope of work discussions and daily delivery against contracts.

Herramientas

CRM systems

MS Excel

MS Office

Descripción del empleo

CBRE, Inc. seeks a Sr. Account Director to oversee a team responsible for delivering all client commitments across multiple U.S. locations. You will supervise staff, coordinate daily activities, and ensure projects meet contractual obligations.

The role partners with Sr. sales professionals to define complex project requirements, manage client relationships, review performance reports, and drive continuous improvement in service delivery.