Account Director(On-site)

CBRE, Inc.; Phoenix (AZ); Presencial; USD 120.000 - 190.000; Jornada completa

Descripción de la vacante

CBRE, Inc. seeks a Sr. Account Director to oversee a team responsible for delivering all client commitments across multiple U.S. locations. You will supervise staff, coordinate daily activities, and ensure projects meet contractual obligations.

The role partners with Sr. sales professionals to define complex project requirements, manage client relationships, review performance reports, and drive continuous improvement in service delivery.

Formación

• Provide formal supervision to employees, including training, performance evaluations and coaching; oversee recruitment and hiring.
• Coordinate and manage the team's daily activities, set schedules and deadlines, mentor and coach.
• Consult with senior sales professionals to define complex project requirements and develop action plans for risks.
• Obtain and coordinate resources to service projects and build strategic operational plans.
• Manage sales and relationships with large/high-profile clients and identify opportunities for improvements.
• Review service level performance reports to ensure client service levels are met.
• Troubleshoot escalated issues and serve as SME for key systems and processes.
• Direct the client and project team regarding scope of work and responsibilities.
• Lead by example in line with CBRE RISE values and cross-functional collaboration.
• Identify and solve technical and operational problems of complexity.
• Understand broader departmental impact and drive process improvements.
• Improve and change existing methods, processes, and standards within the role.

Responsabilidades

• Oversee a team delivering all key client commitments across multiple U.S. locations.
• Coordinate staff scheduling, task assignment, cross-training and performance coaching.
• Work with Sr. sales pros to define project requirements and risk mitigation plans.
• Secure resources and develop operational plans to service projects.
• Manage large client relationships and pursue new sales opportunities.
• Monitor SLA performance and ensure excellent client service delivery.
• Escalate and resolve issues with internal and client teams; act as SME.
• Guide scope of work discussions and daily delivery against contracts.

Herramientas

CRM systems

MS Excel

MS Office

Descripción del empleo

Global Workplace Solutions (GWS) Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability, resulting in an agile and efficient service delivery.

In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.

About the Role:

As a CBRE Sr. Account Director, you will oversee a team responsible for delivering all key client commitments.

This is part of the Operations Management job function. They are responsible for coordinating staff functions and operations that support the organization's goals and strategies. This role will support our client across multiple locations in the United States.

What You'll Do:

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Consult with Sr. sales professionals to define complex project requirements. Investigate various approaches to attain end results. Develop action plans for high-potential risks. Ensure the team implements in a timely manner.
• Obtain and coordinate resources needed to service projects and build strategic operational plans.
• Responsible for the management of sales, and relationships with large and high-profile clients. Identify latest sales opportunities and improvements within existing accounts.
• Review service level performance reports to ensure client service levels are met and exceeded.
• Troubleshoot escalated open issues and tasks, working closely with both Sr. level internal and client cross-functional teams. Serve as a Subject Matter Expert for key systems and processes for projects.
• Direct the client and project team regarding the scope of work and responsibilities. Daily performance and ongoing delivery against contractual obligations
• Apply a broad knowledge of the business, own discipline, and how own discipline integrates with others to achieve team and departmental objectives.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence others to adopt a different point of view while being guided by policies and departmental plans.
• Identify and solve technical and operational problems of complexity.
• Understand and recognize the broader impact across the department.
• Improve and change existing methods, processes, and standards within the job discipline