Senior Account Director — Client & Operations Leader

CBRE, Inc.; Phoenix (AZ); On-site; USD 120,000 - 180,000; Full time

Job summary

CBRE, Inc. is seeking a Senior Account Director to lead a team delivering client commitments across multiple U.S. locations. The role sits within Operations Management, coordinating staff functions to support organizational goals and strategies.

You will supervise and develop staff, manage schedules, and partner with Sr. sales professionals on project requirements. You will secure resources and ensure delivery against contractual obligations while upholding CBRE’s values.

Qualifications

• Bachelor's Degree preferred with 5-8 years of relevant experience.
• Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
• Ability to lead the exchange of sensitive, complicated information and convey performance expectations.
• Leadership skills to motivate the team to achieve broad operational targets across disciplines.
• In-depth knowledge of Microsoft Office products (Word, Excel, Outlook).
• Strong organizational skills and an inquisitive mindset.

Responsibilities

• Provide formal supervision to employees and oversee training, performance evaluations, and coaching.
• Coordinate and manage the team's daily activities, set work schedules, and cross-train staff.
• Consult with Sr. sales professionals to define complex project requirements and develop action plans.
• Obtain and coordinate resources needed to service projects and build strategic operational plans.
• Manage sales relationships with large/high-profile clients and identify opportunities for improvement.
• Review service level performance reports to ensure client service levels are met or exceeded.
• Troubleshoot escalated issues and act as a SME for key systems and processes.
• Direct the client and project team regarding scope of work and responsibilities.

Skills

Staff supervision

Team coordination

Sales collaboration

Resource management

Client relationship mgmt

Performance reviews

Problem solving

Project scope mgmt

Leadership

Operational planning

Education

Bachelor's degree preferred

5-8 years experience

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

CBRE, Inc. is seeking a Senior Account Director to lead a team delivering client commitments across multiple U.S. locations. The role sits within Operations Management, coordinating staff functions to support organizational goals and strategies.

You will supervise and develop staff, manage schedules, and partner with Sr. sales professionals on project requirements. You will secure resources and ensure delivery against contractual obligations while upholding CBRE’s values.