Senior Account Manager: Client Leadership & Delivery

CBRE Group, Inc.; Walnut Creek (CA); On-site; USD 170,000 - 200,000; Full time

Job summary

CBRE Group, Inc. in Walnut Creek, CA seeks a Sr. Account Manager to oversee a team delivering all key client commitments and managing relationships with large, high-profile accounts.

You will supervise staff, coordinate daily activities, and collaborate with senior sales to define complex project requirements and risk plans. The role emphasizes leadership, operational excellence, and adherence to CBRE guidance and SLAs.

Qualifications

• Bachelor's degree preferred with 5-8 years of relevant experience.
• Experience in staffing, training, development, coaching, measuring, appraising, and rewarding performance and retention is preferred.
• Ability to lead the exchange of sensitive, complicated information and convey performance expectations.

Responsibilities

• Provide formal supervision to employees and conduct performance evaluations.
• Coordinate and manage the team's daily activities, schedules, and cross-training.
• Consult with Sr. sales professionals to define complex project requirements and develop action plans.
• Obtain and coordinate resources to service projects and build strategic operational plans.
• Manage sales and relationships with large and high-profile clients.
• Review service level performance reports to ensure client service levels are met.
• Troubleshoot escalated issues and serve as a SME for key systems and processes.
• Direct the client and project team regarding scope, duties, and delivery against contracts.
• Lead by example and model CBRE RISE values.
• Identify and solve technical and operational problems and recognize broader department impact.

Skills

Staffing & development

Performance coaching

Microsoft Office

Leadership

Team motivation

Education

Bachelor's degree preferred

Job description

CBRE Group, Inc. in Walnut Creek, CA seeks a Sr. Account Manager to oversee a team delivering all key client commitments and managing relationships with large, high-profile accounts.

You will supervise staff, coordinate daily activities, and collaborate with senior sales to define complex project requirements and risk plans. The role emphasizes leadership, operational excellence, and adherence to CBRE guidance and SLAs.