Senior Access Specialist — Patient Intake & Scheduling

The Rector & Visitors of the University of Virginia; Manassas (VA); On-site; USD 27,000 - 47,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid Time Off

Disability insurance

Retirement plan

HSA/FSA

Job summary

UVA Health is seeking an Access Associate Senior to support patient intake, registration, scheduling, and financial clearance across our academic medical system. You will serve as an access expert, guiding patients through processes with empathy and accuracy.

In this role, you will interact with patients and families, coordinate with clinical teams, and ensure smooth entry into care in a fast-paced setting. The position emphasizes patient-centered service and operational excellence.

Qualifications

• 2+ years of directly relevant experience in patient access or related roles.
• Strong communication and customer service skills.
• Ability to work in a fast-paced, high-volume environment and maintain accuracy.

Responsibilities

• Perform patient registration, insurance verification, and demographic updates with a high level of accuracy.
• Communicate with patients and families, providing clear guidance on processes and next steps.
• Collaborate with clinical teams to resolve scheduling or registration challenges.
• Maintain composure in a fast-paced environment while upholding compliance and patient care standards.

Skills

Patient access experience

Communication

Education

High School Graduate or Equivalent

Job description

UVA Health is seeking an Access Associate Senior to support patient intake, registration, scheduling, and financial clearance across our academic medical system. You will serve as an access expert, guiding patients through processes with empathy and accuracy.

In this role, you will interact with patients and families, coordinate with clinical teams, and ensure smooth entry into care in a fast-paced setting. The position emphasizes patient-centered service and operational excellence.