Senior Access & Front Office Supervisor

capefearvalley; Town of Erwin (NY); On-site; USD 42,000 - 52,000; Full time

Job summary

Cape Fear Valley Health System is seeking a Supervising Patient Representative for the Erwin clinic. The role oversees front office staff, ensures accurate patient processing and financial transactions, and assists in staff development.

Responsibilities include appointment scheduling, data integrity, and coordination with insurance companies. Candidates should have strong English communication skills and clerical healthcare experience.

Qualifications

• Must read, write, and speak English proficiently
• Excellent communications and customer service skills
• Ability to exercise independent judgment under pressure

Responsibilities

• Register patients and process appointments
• Cross-train staff and cover shifts as needed
• Coordinate office flow and communications
• Enter daily charges and manage receipts; balance batches
• Run Artiva and open encounter reports daily
• Handle patient phone inquiries and coordinate with insurers and departments
• Monitor scheduling acuity and timely appointments with providers
• Review and update patient data to ensure complete records
• Ensure accurate financial data is entered in the system
• Maintain census counts and logs
• Supervise and evaluate Patient Representatives
• Other duties as assigned

Skills

Multitask & customer service

Excellent communication

Independent judgment

Stress management

Education

High school diploma or equivalent

Associate degree in business/health care administration or computer technology (preferred)

ICD-10, CPT-4 and medical terminology knowledge (preferred)

Job description

Cape Fear Valley Health System is seeking a Supervising Patient Representative for the Erwin clinic. The role oversees front office staff, ensures accurate patient processing and financial transactions, and assists in staff development.

Responsibilities include appointment scheduling, data integrity, and coordination with insurance companies. Candidates should have strong English communication skills and clerical healthcare experience.