Senior Clinic Access & Front Office Supervisor

capefearvalley; United States; Presencial; USD 42 000 - 54 000; Tempo integral

Resumo da oferta

Cape Fear Valley Medical Center in Fayetteville, NC seeks a capable Front Office Supervisor to oversee Patient Representatives in the CFV Gastroenterology Quiet Cove clinic. You will ensure accurate, courteous front office operations and assist in staff training and development.

Key duties include patient registration and appointment scheduling, managing daily financial batches, and ensuring smooth office flow.

Qualificações

• High school graduate or equivalent (required).
• Associate degree in business, healthcare administration or computer technology preferred.
• Knowledge of ICD-10, CPT-4 and medical terminology preferred.
• 3 years of clerical experience with healthcare organization preferred.
• 2 years of supervisory experience preferred.
• Experience with an EHR and data entry preferred.
• Proficiency in reading, writing, and speaking the English language.
• Must be able to institute independent judgment.
• Must possess excellent communications/customer service skills and problem-solving abilities.
• Multiskilled with the ability to appropriately handle complexity and stress with changing needs of patients and staff.

Responsabilidades

• Registering and processing patients, including appointment scheduling.
• Assist in cross training of current and new employees; provide staff coverage as needed.
• Coordinate and maintain smooth office flow and effective communications.
• Enter daily charges and supervise collection of deductibles and co-pays; prepare reports; close batches daily.
• Work Artiva reports and open encounter reports daily.
• Answer or route patient inquiries; assist with insurance and other departments with patient information.
• Monitor acuity and timely scheduling of appointments with clinic providers.
• Review and update patient data; ensure complete records.
• Ensure accurate financial information is entered in the system.
• Maintain census counts and logs; monitor waiting areas.
• Prepare and balance daily front office financial batches for clinic manager.
• Supervise and evaluate Patient Representatives in the clinic.
• Other duties as assigned.

Conhecimentos

English proficiency

Communication skills

Problem-solving abilities

Multiskilled

Formação académica

High school diploma or equivalent

Associate degree in business/healthcare admin/IT

Descrição da oferta de emprego

Cape Fear Valley Medical Center in Fayetteville, NC seeks a capable Front Office Supervisor to oversee Patient Representatives in the CFV Gastroenterology Quiet Cove clinic. You will ensure accurate, courteous front office operations and assist in staff training and development.

Key duties include patient registration and appointment scheduling, managing daily financial batches, and ensuring smooth office flow.