Senior Access Coordinator-Full Time-Days

capefearvalley; United States; On-site; USD 42,000 - 54,000; Full time

Job summary

Cape Fear Valley Medical Center in Fayetteville, NC seeks a capable Front Office Supervisor to oversee Patient Representatives in the CFV Gastroenterology Quiet Cove clinic. You will ensure accurate, courteous front office operations and assist in staff training and development.

Key duties include patient registration and appointment scheduling, managing daily financial batches, and ensuring smooth office flow.

Qualifications

• High school graduate or equivalent (required).
• Associate degree in business, healthcare administration or computer technology preferred.
• Knowledge of ICD-10, CPT-4 and medical terminology preferred.
• 3 years of clerical experience with healthcare organization preferred.
• 2 years of supervisory experience preferred.
• Experience with an EHR and data entry preferred.
• Proficiency in reading, writing, and speaking the English language.
• Must be able to institute independent judgment.
• Must possess excellent communications/customer service skills and problem-solving abilities.
• Multiskilled with the ability to appropriately handle complexity and stress with changing needs of patients and staff.

Responsibilities

• Registering and processing patients, including appointment scheduling.
• Assist in cross training of current and new employees; provide staff coverage as needed.
• Coordinate and maintain smooth office flow and effective communications.
• Enter daily charges and supervise collection of deductibles and co-pays; prepare reports; close batches daily.
• Work Artiva reports and open encounter reports daily.
• Answer or route patient inquiries; assist with insurance and other departments with patient information.
• Monitor acuity and timely scheduling of appointments with clinic providers.
• Review and update patient data; ensure complete records.
• Ensure accurate financial information is entered in the system.
• Maintain census counts and logs; monitor waiting areas.
• Prepare and balance daily front office financial batches for clinic manager.
• Supervise and evaluate Patient Representatives in the clinic.
• Other duties as assigned.

Skills

English proficiency

Communication skills

Problem-solving abilities

Multiskilled

Education

High school diploma or equivalent

Associate degree in business/healthcare admin/IT

Job description

Facility

Cape Fear Valley Medical Center

Location

Fayetteville, North Carolina

Department

CFV Gastroenterology Quiet Cove

Job Family

Clerical

Work Shift

Days (United States of America)

Summary

Supervises Patient Representatives in specific clinic and ensures front office duties are performed accurately, efficiently, promptly, and courteously. Assists in training and development of staff.

Major Job Functions

• Registering and processing patients, to include appointment scheduling
• Assists in cross training of current and new employees. Performs staff coverage as needed
• Coordinates and maintains smooth office flow and effective communications
• Enters or ensures daily charges are entered. Collects or supervises collection of insurance deductibles and co-payments, prepares receipt and charge reports. Close batches daily
• Works Artiva reports and open encounter reports daily
• Answers or ensures patient telephone inquiries are answered timely, accurate recording and prioritizing of messages and appropriate follow through is performed. Assists insurance companies and other hospital departments with patient information, etc.
• Monitors the acuity and timely scheduling of appointments with clinic providers
• Reviews new and established patient data process and ensures that such information is updated, and complete records are established
• Ensures that accurate financial information is obtained and correctly entered in the system
• Maintains census count and appropriate logs as required
• Responsible for the preparing and balancing of daily front office financial batches for clinic manager to use in closing daily work
• Responsible for monitoring to ensure that all waiting room areas are neat and operating in an organized manner
• Responsible for supervising and evaluating Patient Representatives in specific clinic
• Other duties as assigned

Minimum Qualifications

• Education and Formal Training :
• High school graduate or equivalent required
• Associate degree in business, health care administration or computer technology preferred
• Knowledge of ICD-10, CPT-4 and medical terminology preferred
• Work Experience :
• 3 years of clerical experience with healthcare organization preferred
• 2 years of supervisory experience preferred
• Experience with an EHR and data entry preferred
• Knowledge, Skills, and Abilities Required :
• Proficiency in reading, writing, and speaking the English language
• Must be able to institute independent judgment
• Must possess excellent communications/customer service skills and problem-solving abilities
• Multiskilled with the ability to appropriately handle complexity and stress with changing needs of the patients, families, visitors, clinic staff and the health system
• Physical Requirements :
• Must be able to see and read printed data and computer screens
• Manual dexterity, visual and auditory acuity to collect information
• Verbal communication skills
• Ability to lift, stoop, bend, kneel, and reach

Cape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity