Senior Access Associate: Patient Registration & Scheduling

UVA Health System; Charlottesville (VA); On-site; USD 27,000 - 47,000; Full time

Benefits offered by this job

Comprehensive Benefits Package

Generous Paid Time Off

Retirement Savings

Long-term and Short-term Disability

Health Saving Plans, and Flexible 7sa

Job summary

UVA Health in Charlottesville, VA is seeking an Access Associate to serve as the front-line liaison for patients, handling registration, insurance verification, demographic updates, and scheduling across primary and specialty care.

This role requires accuracy, strong communication, and the ability to navigate high-volume workflows while collaborating with clinical teams to ensure a smooth, compassionate entry into care.

Qualifications

• Minimum 2 years of relevant experience in patient access or related roles.
• Access Associate cross-training to cover multiple specialties may substitute for experience.
• Strong communication and organizational skills.

Responsibilities

• Perform patient registration, insurance verification, and demographic updates with a high level of accuracy.
• Coordinate and manage appointment scheduling across a variety of specialty and primary care services.
• Communicate directly with patients and families, providing clear guidance on processes, expectations, and next steps.
• Collaborate with clinical teams, providers, and fellow access staff to resolve complex scheduling or registration challenges.
• Maintain composure in a fast-paced, high-volume environment while prioritizing patient care and compliance standards.

Skills

Customer service

Detail-oriented

Communication skills

Multi-tasking

Teamwork

Education

High School Diploma or GED

Associates degree preferred

Job description

UVA Health in Charlottesville, VA is seeking an Access Associate to serve as the front-line liaison for patients, handling registration, insurance verification, demographic updates, and scheduling across primary and specialty care.

This role requires accuracy, strong communication, and the ability to navigate high-volume workflows while collaborating with clinical teams to ensure a smooth, compassionate entry into care.