Senior Academic Success Advisor

Jobtailor

Phoenix (AZ)

On-site

USD 65,000 - 90,000

Full time

3 days ago

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Job summary

Jobtailor seeks an experienced academic advisor to support on-campus and online undergraduate students, accelerated 4+1 program students, and online graduate students. You will guide students in evaluating options, degree requirements, and crafting academic, professional, and personal plans.

You will monitor progress using PeopleSoft, Salesforce, DARS, Analytics and other advising tools, resolve complex issues, prepare reports, and build strong relationships across departments to promote student

Qualifications

Bachelor's degree and five years of experience in the area of assignment/field or equivalent combination of experience and training

Responsibilities

Provide individual and group academic advising for on-campus and online undergraduate students, accelerated 4+1 program students, and online graduate students
Guide students in evaluating academic options, understanding degree requirements, and developing academic, professional and personal plans
Monitor academic progress using PeopleSoft, Salesforce, DARS, Analytics and other advising tools
Identify concerns, resolve complex student issues, and connect students with appropriate resources
Teach ASU 101-NU
Represent the college at orientations, workshops, recruitment events and student success activities
Coordinate 4+1 program recruitment, outreach, communications, admissions processes, progression tracking and pathway transitions
Develop and maintain 4+1 program resources, marketing materials, documentation, advising guidance and training materials
Lead onboarding for new advisors and provide recurring training for advising staff
Prepare reports and documentation using dashboards and analytics to monitor student outcomes, program effectiveness and retention trends
Build collaborative relationships with students, faculty, staff and leadership
Analyze information, set priorities, resolve issues, communicate recommendations and manage escalations
Work independently and as part of a structured team; deliver presentations to varied audiences
Schedule appointments, maintain calendars, review completed tasks and adapt to changing priorities
Perform other duties as assigned

Skills

Academic Advising

Program Coordination

CRM Programs

Student Information Systems

Group Presentations

Education

Bachelor's Degree

Master's Degree (Desired)

Tools

PeopleSoft

Salesforce

DARS

Analytics

Dashboard Tools

Job description

Provide individual and group academic advising for on-campus and online undergraduate students, accelerated 4+1 program students, and online graduate students
Guide students in evaluating academic options, understanding degree requirements, and developing academic, professional and personal plans
Monitor academic progress using PeopleSoft, Salesforce, DARS, Analytics and other advising tools
Identify concerns, resolve complex student issues, and connect students with appropriate resources
Teach ASU 101-NU
Represent the college at orientations, workshops, recruitment events and student success activities
Coordinate 4+1 program recruitment, outreach, communications, admissions processes, progression tracking and pathway transitions
Develop and maintain 4+1 program resources, marketing materials, documentation, advising guidance and training materials
Lead onboarding for new advisors and provide recurring training for advising staff
Prepare reports and documentation using dashboards and analytics to monitor student outcomes, program effectiveness and retention trends
Build collaborative relationships with students, faculty, staff and leadership
Analyze information, set priorities, resolve issues, communicate recommendations and manage escalations
Work independently and as part of a structured team; deliver presentations to varied audiences
Schedule appointments, maintain calendars, review completed tasks and adapt to changing priorities
Perform other duties as assigned

Requirements

Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field; OR, any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved
Evidence of a Master’s degree in higher education, student personnel administration, education, nursing/health, or closely related field (desired)
Knowledge of basic leadership practices
Skill in preparing detailed reports on a timely basis
Ability to clearly communicate to perform essential functions
Ability to work collaboratively across various departments
Effective computer use, including inputting, reviewing, retrieving information and extended periods of screen, mouse and keyboard use
Ability to use calculator, telephone, computer, printer, fax and copier
Professional representation of department/programs
Ability to respond to emergency situations
Demonstrated knowledge of management and supervisory principles and practices
Demonstrated experience providing service to students and/or customers
Demonstrated knowledge of basic project management and organizational practices
Demonstrated knowledge of CRM programs and higher education student information systems
Experience establishing and maintaining effective working relationships with internal and external clients
Experience developing and conducting group presentations for varied audiences
Demonstrated knowledge of customer service principles, practices, methods and techniques
Must pass required background and fingerprint checks

Core Competencies

Demonstrates expertise in academic advising, student support, and program coordination, with a strong focus on developing resources and training materials. Proficient in utilizing CRM programs and higher education student information systems to enhance student outcomes and retention.

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