Assistant Director – Advising Operations, Community Engagement

Jobtailor; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Jobtailor in New York is seeking a seasoned administrator to coordinate CASC initiatives within a university setting. The role emphasizes advising administration, logistics, and milestone tracking across programs.

You will lead advisor engagement, develop templates for communications, manage events, and support Provost's Office projects, cultivating a collaborative community of practice for advisors and students.

Qualifications

• Bachelor's Degree required.
• 3+ years relevant experience, or an equivalent combination of education and experience, managing academic programs, advising operations, and campus-wide project/event collaboration.
• Excellent interpersonal, communication, customer service, and organization skills.
• Strong process-management skills.
• Experience in event planning and execution.
• Experience with email marketing software.
• Ability to solve problems and interact with individuals at all levels.
• Ability to communicate effectively with diverse stakeholders.
• Strong team mentality and diplomacy skills.
• Attention to detail and ability to perform multiple tasks in a fast-paced environment.

Responsibilities

• Coordinate advising administration and logistics for CASC initiatives.
• Direct CASC's digital organization and milestone-tracking systems.
• Establish advisor-facing communications and student templates.
• Refine advising workflows and caseload management university-wide.
• Lead advisor engagement and community-building initiatives.
• Curate the professional development schedule.
• Oversee logistical execution of community events.
• Support Provost's Office initiatives for Residential College and Undergraduate Research.
• Foster collaboration among advisors and students.

Skills

Interpersonal skills

Communication

Customer service

Organization

Process management

Event planning

Email marketing

Problem solving

Stakeholder management

Diplomacy

Attention to detail

Education

Bachelor's Degree

Tools

Milestone tracking systems

Email marketing software

Job description

• Deliver optimized, data-informed advising administration and efficient logistical organization for CASC initiatives
• Direct CASC's digital organization and maintain milestone tracking systems
• Establish standard processes for advisor-facing communications and student-facing communication templates
• Refine administrative advising workflows, including caseload management and advisor timelines, at a university-wide scale
• Lead advisor engagement and community-building initiatives
• Curate the professional development schedule
• Manage the logistical execution of community events
• Provide strategic administrative coordination for Provost's Office initiatives, specifically Residential College and Undergraduate Research
• Foster a connected community of practice where advisors collaborate and students can flourish

Requirements

• Bachelor's Degree
• 3+ years relevant experience, or an equivalent combination of education and experience, managing academic programs, working with advising operations, collaborating with colleagues university-wide to develop projects and events, and overall office management
• Excellent interpersonal, communication, customer service, and organization skills
• Strong process-management skills
• Experience in event planning and execution
• Experience with email marketing software
• Ability to solve problems and interact with individuals at all levels
• Ability to communicate effectively with diverse stakeholders
• Strong team mentality and diplomacy skills
• Attention to detail and ability to perform multiple tasks in a fast-paced environment

Core Competencies

Demonstrates expertise in managing academic programs and advising operations, with a strong focus on process management, event planning, and effective communication with diverse stakeholders. Proven ability to foster community engagement and collaboration among advisors and students.

Highest-signal resume keywords

• Bachelor's Degree
• 3+ Years Relevant Experience
• Event Planning and Execution
• Process Management Skills
• Email Marketing Software

Hard Skills

• Advising Administration
• Logistical Organization
• Milestone Tracking Systems
• Administrative Workflows
• Caseload Management

Soft Skills

• Interpersonal Skills
• Communication Skills
• Customer Service Skills
• Organization Skills
• Attention to Detail

Industry Keywords

• Academic Programs
• Advisor Engagement
• Community-Building Initiatives
• Professional Development
• Stakeholder Communication