Senior 9-1-1 Dispatch Shift Lead

SERESA; Roseville (MI); On-site; USD 51,000 - 54,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Generous leave (vacation/holidays/pers

Retirement plan with employer/employee

Job summary

The South East Regional Emergency Services Authority is seeking a dedicated 9-1-1 Dispatch Shift Supervisor to lead and support Emergency Dispatchers on a shift. This role requires ensuring calls are handled professionally and efficiently while maintaining high staff morale in a fast-paced environment.

Key duties include directing dispatch operations for police, fire, and EMS, staffing, training, and continuous process improvement.

Qualifications

• Knowledge of supervision principles, practices, and standards.
• Experience in employee scheduling and performance evaluation.
• Ability to lead, communicate, and make quick decisions in emergencies.

Responsibilities

• Direct and support Emergency Dispatchers on a shift.
• Oversee dispatch of law enforcement, fire, and EMS units.
• Ensure professional, accurate handling of calls and coordination within team.
• Promote teamwork, accountability, and a positive work environment.

Skills

Supervision

Scheduling

Leadership

Decision-making

Staff training

Job description

The South East Regional Emergency Services Authority is seeking a dedicated 9-1-1 Dispatch Shift Supervisor to lead and support Emergency Dispatchers on a shift. This role requires ensuring calls are handled professionally and efficiently while maintaining high staff morale in a fast-paced environment.

Key duties include directing dispatch operations for police, fire, and EMS, staffing, training, and continuous process improvement.