Senior 911 Dispatch Supervisor – 24/7 Emergency Ops

Douglas County, CO; Castle Rock, Northern (CO, KY); Hybrid; USD 82,000 - 123,000; Full time

Job summary

Douglas County's Dispatch Supervisor leads the daily 24/7 operations of the regional 9-1-1 Emergency Communications Center. The role requires flexibility for night, weekend, and holiday shifts and on-call duties to ensure continuous public safety communications.

Responsibilities include supervising staff, coordinating with public safety agencies, and maintaining high-quality service while upholding SOPs and agency policies.

Qualifications

• High school diploma or GED required; advanced education preferred.
• Minimum five years dispatching experience.
• Minimum two years supervisory experience preferred.

Responsibilities

• Oversee 24/7 dispatch operations and shift leadership.
• Mentor and supervise communications staff; manage training and performance.
• Ensure efficient call handling and coordination with public safety agencies.

Skills

Communication skills

Leadership

Conflict resolution

Process improvement

Geography knowledge

SOP compliance

Technical troubleshooting

Windows & software

Education

High school diploma or GED

Tools

CAD system

E911 phone system

Windows OS

Job description

Douglas County's Dispatch Supervisor leads the daily 24/7 operations of the regional 9-1-1 Emergency Communications Center. The role requires flexibility for night, weekend, and holiday shifts and on-call duties to ensure continuous public safety communications.

Responsibilities include supervising staff, coordinating with public safety agencies, and maintaining high-quality service while upholding SOPs and agency policies.