Senior 911 Shift Supervisor – Leadership, Benefits, Growth

City of La Vergne; La Vergne (TN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

100% Paid Insurance (you and family)

Retirement: 401(a) + 457 plan matching

Generous Paid Time Off

Longevity pay & incentives

Training & career development

Job summary

The City of La Vergne is seeking a 911 Shift Supervisor to lead the Communications Center during a designated shift, overseeing the dispatch of emergency and non-emergency calls and guiding Communications Specialists. You will monitor operations, ensure policy compliance, provide coaching, and coordinate resources during major incidents, with ongoing training and quality assurance.

This safety-sensitive role requires calm under pressure and strong leadership, with growth opportunities and

Qualifications

• Experience in emergency communications operations.
• Ability to remain calm under pressure and make sound decisions.

Responsibilities

• Provides direct supervision to Communications Specialists assigned to the shift.
• Oversees daily shift operations within the Communications Center.
• Ensures proper staffing, station assignments, and workload distribution.
• Conducts shift briefings and relays important operational information.
• Monitors employee performance and provides coaching, guidance, and correction as needed.
• Promotes teamwork, professionalism, accountability, and positive morale.
• Documents performance concerns, policy violations, commendable actions, and operational issues.
• Reports significant personnel concerns to management through the chain of command.

Job description

The City of La Vergne is seeking a 911 Shift Supervisor to lead the Communications Center during a designated shift, overseeing the dispatch of emergency and non-emergency calls and guiding Communications Specialists. You will monitor operations, ensure policy compliance, provide coaching, and coordinate resources during major incidents, with ongoing training and quality assurance.

This safety-sensitive role requires calm under pressure and strong leadership, with growth opportunities and