Semiconductor Field Support Engineer - NPI & Training Lead

Nova Measuring Instruments; Fremont (CA); On-site; USD 100,000 - 140,000; Full time

Job summary

Nova Measuring Instruments seeks a Technical Support Engineer who applies scientific methods to optimize applications for high-volume manufacturing in the semiconductor sector. You will provide field and customer support, deliver training, and coordinate service activities to maximize tool uptime.

The role requires collaboration across Field, Engineering, Operations and Sales, with travel up to 30%. The ideal candidate has a strong background in engineering/physics/chemistry, hands-on experience

Qualifications

• Bachelor’s degree in Engineering or related field, or equivalent experience.
• Five years of relevant field experience or military/technical background.
• Experience with semiconductor metrology equipment is beneficial.
• Ability to work in a multifunctional team (Field, Engineering, Operations, Tech Support, Applications, Marketing, Sales).
• Strong problem-solving and analytical skills with good communication abilities.
• Willingness to travel globally up to ~30% of time.

Responsibilities

• Provide field and customer support including problem solving, installation, modification and training.
• Manage escalations and critical customer situations.
• Coordinate service activities with field teams and customers to maximize uptime and performance.
• Collect and analyze system performance data and report reliability metrics.
• Develop and deliver technical training programs for field personnel and customers.
• Support beta programs at customer sites and HQ.
• Create, edit and review training materials and documentation.
• Provide feedback to engineering on serviceability and reliability issues.

Skills

Problem solving

Analytical thinking

Data analysis

Communication skills

Teamwork

Time management

Customer relations

Education

Bachelor’s degree in Engineering

Bachelor’s degree in Physics

Bachelor’s degree in Material Science

Bachelor’s degree in Chemistry

Tools

Metrology tools

Job description

Nova Measuring Instruments seeks a Technical Support Engineer who applies scientific methods to optimize applications for high-volume manufacturing in the semiconductor sector. You will provide field and customer support, deliver training, and coordinate service activities to maximize tool uptime.

The role requires collaboration across Field, Engineering, Operations and Sales, with travel up to 30%. The ideal candidate has a strong background in engineering/physics/chemistry, hands-on experience