Field Service Engineer

Nova Ltd.; Hillsboro (OR); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Best Places to Work 2022–2025

Ongoing mentorship and trainings

Customer-facing role with global team

Job summary

Nova (NASDAQ: NVMI) is seeking a Field Service Engineer to support our metrology systems at customer sites and Nova facilities. You will interface with R&D and Service teams to install, qualify, maintain and repair equipment.

The role requires hands-on mechanical and electrical skills, experience with high-vacuum systems, and willingness to travel about 25% for field service events and training. You will train customers and contribute to reliability data and service improvements.

Qualifications

• Capital semiconductor equipment knowledge including X-ray and vacuum systems.
• Strong mechanical and electrical aptitude with the ability to independently troubleshoot complex issues.
• Experience with high-vacuum systems is highly preferred.
• Understanding of semiconductor manufacturing practices, safety, ergonomics, and yield optimization.
• Proficiency in first-level software troubleshooting and support.
• Familiarity with equipment integration and communication protocols such as SECS/HSMS.
• Comfortable performing manual and physical tasks in a cleanroom environment.
• Willingness to travel for service events, customer training, and onsite support (≈25%).

Responsibilities

• Support Nova systems under warranty and End User service agreements.
• Maintain Nova parts inventory and stock levels per policy.
• Assist in new equipment installations, add-ons, and upgrades.
• Provide feedback to division engineering and service teams.
• Employ FSRs for all service activities.
• Provide customer training and retraining.
• Ensure adequate knowledge among customers' users.
• Repair parts and components per policy including diagnosis, repair and upgrades.
• Manage escalations and critical customer situations.
• Act as primary contact between factory and customers for data collection and satisfaction.
• Collaborate with field support, engineering and operations to feed back on serviceability and reliability.
• Report design, reliability or maintenance issues to engineering.
• Create, edit and review technical field and training materials.
• Support beta programs at customer sites and division engineering center.
• Provide customer support during working schedule as defined by contract; be prepared to extend.

Skills

Capital equipment knowledge

Mechanical aptitude

Electrical aptitude

High-vacuum systems experience

Semiconductor manufacturing knowledge

Software troubleshooting

SECS/HSMS familiarity

Cleanroom work

Travel readiness

Tools

SECS/HSMS

Job description

Our Global Business Group at Nova is looking for a Field Service Engineer who is a self-starter, has a positive attitude, is a team player, and can support our systems at the customer site in a professional manner. The FSE will perform engineering and technical activities, while utilizing company's R&D teams to direct technology development of new products. Engineers must demonstrate the ability to interface with Tech Support, multifunctional groups to ensure the successful support, installation, qualification, maintenance, and repair of Nova products at factory locations or at customer sites in a manner that meets both customer and Nova expectations.

Why Nova:

• Certified Best Places to Work from "Great Places to Work" in 2022, 2023, 2024 and 2025 (Rated by our employees) Top 30 in our industry category
• Customer focus: We value building strong relationships. You'll be the face of Nova, working closely with customers to understand their needs.
• Continuous learning: We're passionate about growth. You'll gain in-depth knowledge of cutting-edge metrology tools, participate in industry trainings, and receive ongoing mentorship from experienced engineers

Role Responsibilities:

• Support Nova systems as defined under Nova's warranty and End User service support agreements
• Maintain Nova's parts inventory under the position's control. Maintain proper level of stock in accordance with Nova's spare parts stock policy, as set from time to time
• Assist in new equipment installations, "add-ons," and upgrades
• Provide feedback to the division engineering and service teams based on experience gained with customers
• Employ FSRs for all service activities
• Provide customer training and retraining.
• Ensure an adequate level of know how among customers' 'users'.
• Repair parts and components according to general service policy, including technical problem solving, diagnosis, repair, installation, modification and upgrade of systems.
• Demonstrate ability to manage escalations and critical customer situations successfully.
• Act as primary contact between factory and customers for collection and analysis of system performance data, collection of system reliability data, as well as system tracking and customer satisfaction.
• Work closely with field support, engineering and operations to provide feedback on serviceability, reliability, ease of installation, upgrades and other customer / tool related quality metrics and issues.
• Report design, reliability and/or maintenance issues to engineering.
• Create, edit and review technical field and training materials and documentation.
• Support beta programs at customer sites and division engineering center
• Provide customer support during working schedule as defined by service contract
• Be prepared to support the customer beyond the defined working schedule as required

Requirements:

• Working knowledge of capital semiconductor equipment, including X-ray, vacuum, and automated systems.
• Strong mechanical and electrical aptitude, with the ability to independently troubleshoot complex issues.
• Hands-on experience with high-vacuum systems is highly preferred.
• Understanding of semiconductor manufacturing practices, safety, ergonomics, and yield optimization.
• Proficiency in first-level software troubleshooting and support.
• Familiarity with equipment integration and communication protocols such as SECS/HSMS.
• Comfortable performing manual and physical tasks in a cleanroom environment, including bending, crawling, and working around large equipment.
• Willingness to travel for service events, customer training, and onsite support (approximately 25%).

That special something you bring in

• Excellent problem-solving skills
• Strong analytical, data analysis and diagnostics ability.
• Excellent written and oral communications
• Excellent knowledge of semiconductor technical support requirements as well as field service processes and procedures.
• Strong project and time management skills
• Excellent customer relations and communications skill.
• Excellent escalation management skills
• Ability to work effectively with a multifunctional team, including Field Teams, Engineering, Operations, Tech Support, Applications, Marketing and Sales.

Get to know us better:

Nova (NASDAQ: NVMI) is a global company and a leading provider of innovative metrology solutions for process control in semiconductor manufacturing.

With a team of ~1200 people in three R&D centers and 27 field offices, we bring insights into the world's most advanced industry. We leverage multiple technology fields such as physics, optics, chemistry, and algorithms to develop hardware and software solutions that measure almost every advanced computer chip built in the world.

Nova dives deep into dimensions and layers at the atomic level to extract unique insights and provide our customers with crucial decision-making data, managing critical challenges by providing unique, differentiated solutions.

Our outstanding people-focused and innovative culture means every person at Nova has the power to make an impact and significantly redefine what people can achieve through technology.

Join us if you are

A dreamer and brilliant high aimer who sees the impossible as the starting point and loves working in a multidisciplinary global team to create innovative breakthroughs.

If you need assistance due to a disability, you may contact us at [e-mail]