Technical Support Engineer

Nova Measuring Instruments; Fremont (CA); Hybrid; USD 100,000 - 140,000; Full time

Job summary

Nova Measuring Instruments seeks a Technical Support Engineer who applies scientific methods to optimize applications for high-volume manufacturing in the semiconductor sector. You will provide field and customer support, deliver training, and coordinate service activities to maximize tool uptime.

The role requires collaboration across Field, Engineering, Operations and Sales, with travel up to 30%. The ideal candidate has a strong background in engineering/physics/chemistry, hands-on experience

Qualifications

• Bachelor’s degree in Engineering or related field, or equivalent experience.
• Five years of relevant field experience or military/technical background.
• Experience with semiconductor metrology equipment is beneficial.
• Ability to work in a multifunctional team (Field, Engineering, Operations, Tech Support, Applications, Marketing, Sales).
• Strong problem-solving and analytical skills with good communication abilities.
• Willingness to travel globally up to ~30% of time.

Responsibilities

• Provide field and customer support including problem solving, installation, modification and training.
• Manage escalations and critical customer situations.
• Coordinate service activities with field teams and customers to maximize uptime and performance.
• Collect and analyze system performance data and report reliability metrics.
• Develop and deliver technical training programs for field personnel and customers.
• Support beta programs at customer sites and HQ.
• Create, edit and review training materials and documentation.
• Provide feedback to engineering on serviceability and reliability issues.

Skills

Problem solving

Analytical thinking

Data analysis

Communication skills

Teamwork

Time management

Customer relations

Education

Bachelor’s degree in Engineering

Bachelor’s degree in Physics

Bachelor’s degree in Material Science

Bachelor’s degree in Chemistry

Tools

Metrology tools

Job description

Nova is looking for a Technical Support Engineer who is a highly technical, motivated individual to support our growth in the semiconductor. The technical support engineer will apply scientific methodologies and robust statistical techniques to optimize applications for the high-volume manufacturing (HVM) fab environment: and provide region support for new product introduction and evaluation activities (beta, head-to-head).

Pay Range: $100,000- $140,000 Annually (DOE)

Why Nova:

• Certified Great Place to Work: Recognized in 2022, 2023, and 2024 based on employee feedback, and consistently ranked among the Top 30 companies in our industry for workplace excellence.
• Customer-Focused Environment: Be the face of Nova. We value strong relationships, and you’ll work closely with customers to understand their needs and deliver high-impact solutions.
• Culture of Continuous Learning: At Nova, growth never stops. You'll work with cutting-edge metrology tools, work with top engineers, and participate in ongoing industry training programs.

Responsibilities

• Provide field engineer and customer support, including technical problem solving, diagnosis, repair, installation, modification and upgrade of systems as well as customer training.
• Demonstrate ability to manage escalations and critical customer situations successfully.
• Act as primary contact between factory, field team, and customers for collection and analysis of system performance data, collection of system reliability data, as well as system tracking and customer satisfaction.
• Coordinate all service activities with field teams and customers to maximize system tool up time and performance.
• Collect, prepare and formally communicate with the field, customers and headquarters, daily, weekly, monthly and other routine customer and factory required data analysis and quality metrics reporting.
• Work closely with field support, engineering and operations to provide feedback on serviceability, reliability, ease of installation, upgrades and other customer / tool related quality metrics and issues.
• Report design, reliability and/or maintenance issues to engineering.
• Create, edit and review technical field and training materials and documentation.
• Support beta programs at customer sites and at headquarters
• Demonstrate ability to develop technical training programs and classes, as well as experience in delivery of training to field personnel and customers including the successful mentoring and on-the-job training of new personnel.

Requirements

• Bachelor’s degree in Engineering, Physics, Material Science, Chemistry and/or 5 years of relevant experience in the field. Military and/or other technical experiences will be considered.
• Experience in a semiconductor manufacturing technical support role or equivalent experience in a similar technical business such as an analytical instrument capital equipment organization, is required.
• Semiconductor metrology equipment or related equipment manufacturing experience is beneficial
• Ability to work effectively in a multifunctional team, including Field Teams, Engineering, Operations, Tech Support, Applications, Marketing and Sales.
• Excellent problem-solving skills
• Strong analytical, data analysis and diagnostics ability.
• Excellent written and oral communications
• Excellent knowledge of semiconductor technical support requirements as well as field service processes and procedures.
• Strong project and time management skills
• Excellent customer relations and communications skill.
• Training development and delivery experience
• New product introduction management experience
• Must be able to bend, crawl and work in and around systems and within semiconductor manufacturing facilities.
• Must be able to lift, carry and move job related items.
• This position requires global travel as needed; estimated travel time is at least 30% of the year.

If you need assistance due to a disability, you may contact us at [email protected]